Job Overview
Employment Type
Full-time
Part-time
Temporary
Hourly
Internship
Consulting
Compensation
Type:
Salary
Rate:
Range $71,355.04 - $83,725.49
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Sustainability-focused work environment
Job Description
HHM Hotels is a prominent hospitality company known for its commitment to delivering exceptional guest experiences through dedicated service and sustainable practices. Managed by HHM Hotels, this organization operates with a core philosophy centered on valuing people, embracing nimbleness, and owning responsibilities to ensure excellence in every aspect of its operations. HHM Hotels has built a reputation in the hotel industry for maintaining high standards of service, innovation, and community engagement, which creates a rewarding and dynamic workplace environment for its employees. The company encourages professional growth and career advancement within its ranks, highlighted by a clear and attainable career... Show More
Job Requirements
- Associate or Bachelor’s degree preferred
- Intermediate knowledge of overall hotel operations
- Large hotel experience preferred
- Ability to work varied shifts including holidays and weekends
- Capability to stand for extended periods, walk, push, lift up to 25 pounds, bend, reach, stoop, kneel, or crouch
Job Qualifications
- Associate or Bachelor’s degree in hospitality management or related field preferred
- Proven experience in hotel front office management
- Strong leadership and coaching skills
- Excellent customer service and conflict resolution abilities
- Solid understanding of hotel operations and financial management
- Familiarity with front office systems and software
- Ability to work under pressure and manage multiple tasks
- Exceptional communication and interpersonal skills
- Knowledge of safety standards including OSHA and MSDS
- Commitment to sustainability and brand standards
Job Duties
- Interview, select, train, schedule, coach and support associates, ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Oversee front office departments to ensure an optimal level of service and hospitality are provided to hotel guests
- Be aware of guest satisfaction scores and brand standards and work toward increasing departmental and overall guest satisfaction
- Resolve customer complaints, and anticipate potential problems by reviewing and monitoring operational issues, business flow and associate performance
- Monitor all front of the house financial operations and ensure front office compliance with accounting controls and procedures
- Develop, implement and monitor daily, weekly, monthly, and annual department-wide budgets and forecasts
- Review, submit for approval, and order capital budget items as required
- Supervise all front of the house department managers
- Review correspondence from guests and incident logs and direct staff according to information obtained
- Oversee all vendor and personnel contracts throughout the hotel
- Monitor occupancy of guest room space to ensure most efficient use and minimize overbooking
- Oversee the property accounting functions including but not limited to Accounts payable and receivables, house bank audits, petty cash as it relates to the front office
- Coordinate with corporate accounting department to oversee payroll functions
- Oversee and ensure internal audit standards are met
- Interact with the sales staff to discuss and implement sales strategies to continually improve occupancy levels and improve maximum occupancy and rates
- Monitor and maintain the front office systems and equipment to ensure optimum performance
- Serve on the hotel’s safety committee
- Create specific, measurable, achievable, realistic, and timely action plans to remedy guest service deficiencies
- Follow sustainability guidelines and practices related to HHM’s EarthView program
- Practice safe work habits, wear protective safety equipment and follow MSDS and OSHA standards
- Perform other duties as requested by management
Job Location
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