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Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
KinderCare discount
Headspace access
HSA
Healthcare FSA
Dependent care FSA
Progyny Fertility Benefit
critical illness insurance
accident insurance
Hospital Indemnity insurance
company paid basic life insurance
supplemental life insurance
Company paid Short-Term Disability
Company paid long-term disability
Company paid maternity leave
Company paid parental leave
adoption expense reimbursement
surrogacy expense reimbursement
Legal monitoring
Credit monitoring
Paid Time Off
Major holidays off
floating holidays
additional compensation opportunities
Bereavement time off
Commuter Benefits
Pre-tax transit parking
Retirement 401(k) with company match
SoFi financial wellness tools
SoFi loan resources
Fitness resources
Gym discounts
home insurance
auto insurance
Pet insurance
Employee assistance program
Employee Discount Program
Job Description
Athletico is a leading provider of rehabilitative services, dedicated to empowering people, inspiring hope, and transforming lives through exceptional, progressive, and cost-effective fitness, performance, and rehabilitative care. Established as a respected organization in the healthcare industry, Athletico is built upon strong Core Values such as one team, understanding our business, recognition, people-focused care, accountability, continuous innovation, and trust and integrity. These values are foundational to its unique culture, ensuring every patient receives personalized and compassionate treatment tailored to their individual needs. Athletico’s approach emphasizes education and prevention, aiming to not only treat injury but also prevent future complications, thereby enriching... Show More
Job Requirements
- High school diploma or GED
- Ability to fulfill office activities including but not limited to remain stationary for extended periods of time, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Job Qualifications
- High School Diploma or GED
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- Ability to read, write and speak English proficiently
Job Duties
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account
- On behalf of physical therapists, coordinate the communication of patient progress to physicians, nurse case managers, adjusters and attorneys
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning
- Serve as a contact for physical therapy post-care needs
- Organize cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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