Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $15.00 - $23.50
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
KinderCare discount
Headspace access
HSA
Healthcare FSA
Dependent care FSA
Progyny Fertility Benefit
critical illness insurance
accident insurance
Hospital Indemnity insurance
company paid basic life insurance
supplemental life insurance
Company paid Short-Term Disability
Company paid long-term disability
Company paid maternity leave
Company paid parental leave
adoption expense reimbursement
surrogacy expense reimbursement
Legal monitoring
Credit monitoring
Paid Time Off
Major holidays off
floating holidays
additional compensation opportunities
Bereavement time off
Commuter Benefits
Pre-tax transit parking
Retirement 401(k) with company match
SoFi financial wellness tools
SoFi loan resources
Fitness resources
Gym discounts
home insurance
auto insurance
Pet insurance
Employee assistance program
Employee Discount Program
Job Description
Athletico is a leading provider of rehabilitative services, dedicated to empowering people, inspiring hope, and transforming lives through exceptional, progressive, and cost-effective fitness, performance, and rehabilitative care. Established as a respected organization in the healthcare industry, Athletico is built upon strong Core Values such as one team, understanding our business, recognition, people-focused care, accountability, continuous innovation, and trust and integrity. These values are foundational to its unique culture, ensuring every patient receives personalized and compassionate treatment tailored to their individual needs. Athletico’s approach emphasizes education and prevention, aiming to not only treat injury but also prevent future complications, thereby enriching the overall patient experience and outcome.
The Patient Experience Coordinator position at Athletico plays a pivotal role in delivering front-office excellence as the first and last point of contact for patients throughout their physical therapy journey. Reporting directly to the Clinic Manager, this full-time role focuses on providing first-class customer service, managing patient interactions with warmth and professionalism, and supporting the overall clinic operations. The Coordinator ensures smooth scheduling, patient onboarding, insurance verification, billing support, and serves as a communication liaison for patient progress reports. Athletico offers a comprehensive benefits package starting from day one of employment, including medical, dental, and vision insurance, along with unique perks such as KinderCare discounts, Headspace access for friends and family, and various financial wellness tools. The position also offers competitive hourly pay ranging from 15 to 23.50 USD, reflective of experience and responsibilities.
In this dynamic role, the Patient Experience Coordinator executes a variety of responsibilities that are integral to the clinic’s success and patient satisfaction. They welcome new patients by providing facility tours and staff introductions, verify insurance coverage and payment options, and keep patients informed about their treatment progress and expected outcomes. The Coordinator acts as a facilitator between the physical therapists, patients, healthcare providers, and third-party contacts such as attorneys and insurance adjusters, ensuring clear and timely communication. Celebrating patient milestones and coordinating cultural moments within the clinic reflects Athletico’s commitment to a supportive and engaging care environment. By adhering to Standard Operating Procedures and best practices, the Coordinator contributes to maintaining high operational standards and reinforcing Athletico’s reputation for outstanding service. This role is ideal for individuals with excellent customer service skills, proficiency in MS Office applications, and the ability to multitask efficiently in a healthcare office setting.
The Patient Experience Coordinator position at Athletico plays a pivotal role in delivering front-office excellence as the first and last point of contact for patients throughout their physical therapy journey. Reporting directly to the Clinic Manager, this full-time role focuses on providing first-class customer service, managing patient interactions with warmth and professionalism, and supporting the overall clinic operations. The Coordinator ensures smooth scheduling, patient onboarding, insurance verification, billing support, and serves as a communication liaison for patient progress reports. Athletico offers a comprehensive benefits package starting from day one of employment, including medical, dental, and vision insurance, along with unique perks such as KinderCare discounts, Headspace access for friends and family, and various financial wellness tools. The position also offers competitive hourly pay ranging from 15 to 23.50 USD, reflective of experience and responsibilities.
In this dynamic role, the Patient Experience Coordinator executes a variety of responsibilities that are integral to the clinic’s success and patient satisfaction. They welcome new patients by providing facility tours and staff introductions, verify insurance coverage and payment options, and keep patients informed about their treatment progress and expected outcomes. The Coordinator acts as a facilitator between the physical therapists, patients, healthcare providers, and third-party contacts such as attorneys and insurance adjusters, ensuring clear and timely communication. Celebrating patient milestones and coordinating cultural moments within the clinic reflects Athletico’s commitment to a supportive and engaging care environment. By adhering to Standard Operating Procedures and best practices, the Coordinator contributes to maintaining high operational standards and reinforcing Athletico’s reputation for outstanding service. This role is ideal for individuals with excellent customer service skills, proficiency in MS Office applications, and the ability to multitask efficiently in a healthcare office setting.
Job Requirements
- High school diploma or GED
- Ability to fulfill office activities including but not limited to remain stationary for extended periods of time, stoop/kneel/crouch, travel around the office, communicate with others (verbal and written), and use fine motor skills including fine hand manipulation and keyboarding
- Ability to see at close range, distance vision, peripheral vision, depth perception, and the ability to adjust focus
Job Qualifications
- High School Diploma or GED
- Excellent customer service skills
- Proficient with the use of MS Office, Outlook and Excel
- Knowledge of healthcare insurance benefits and coverage preferred
- Experience with requesting and managing customer payments preferred
- Ability to read, write and speak English proficiently
Job Duties
- Provide professional, friendly and compassionate service to all patients and physical therapy staff in all interactions including issue resolution, scheduling, new patient onboarding, insurance verification, and billing
- Manage clinic scheduling ensuring to match patient with the best clinician for their needs / injury as well as optimum patient flow
- Provide new patient onboarding including facility tour, data gathering, and physical therapy staff introductions
- Obtain verification of patient medical insurance information and manage patient insurance requirements and inform patients of insurance benefits and options for payments on account
- On behalf of physical therapists, coordinate the communication of patient progress to physicians, nurse case managers, adjusters and attorneys
- Assist with management of patient expectations based on clinical findings including frequency and duration of treatment, progression toward functional goals, and discharge planning
- Serve as a contact for physical therapy post-care needs
- Organize cultural moments (e.g., patient’s physical therapy goal celebrations) in concert with the clinical team to make sure all patients are recognized and appreciated
- Execute and reinforce administrative and patient experience Standard Operating Procedures (SOPs) and best practices within the clinic
- Provide general office, receptionist, and clerical support to assigned location
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
Your Profile Is Visible To Hiring Managers Across OysterLink.
We'll match you with best jobs
Get job offers faster
Search For More Opportunities:
How Candidates Get Hired Faster
Apply to 2–3 similar roles
Complete profile & get best matches
Check new opportunities daily
