Front Office Coordinator

Modesto, CA, USA|Onsite

Job Overview

Employment Type

Full-time

Hourly

Compensation

Hourly

Exact $22.00

Work Schedule

Standard Hours

Benefits

Medical

Dental

Vision

Employee assistance program

Life insurance

long-term disability insurance

401(k) with employer match

Paid Time Off

Paid parental leave

Tuition Reimbursement

Job Description

Mindpath Health is a national leader in providing accessible, compassionate mental health care. With a presence in more than 100 locations across six states, Mindpath Health offers a comprehensive range of psychiatric and therapy services through both in-person and telehealth appointments. The organization is deeply committed to fostering total health and well-being by delivering care that is collaborative, personalized, and patient-centered. Mindpath Health values inclusivity and diversity, creating an environment where every team member's contributions matter, and everyone is supported to thrive professionally and personally.

The Front Office Coordinator position at Mindpath Health is a critical role within the Modesto office, offering a full-time, onsite opportunity at 40 hours per week, Monday through Friday. The role focuses on supporting both clinicians and patients by providing exceptional customer service and managing front desk operations efficiently. The Front Office Coordinator serves as the first point of contact, embodying the welcoming spirit of Mindpath Health and ensuring the front office functions smoothly.

This position involves managing appointment scheduling, answering and routing phone calls and messages, collecting co-pays and outstanding balances, and maintaining updated patient records using Electronic Health Record (EHR) and Practice Management systems. The Front Office Coordinator assists patients by helping them navigate Mindpath Health policies and services, ensures accurate completion of paperwork, and uses de-escalation techniques to handle sensitive situations empathetically.

Collaboration is a key aspect of this role, requiring effective communication with clinical teams, leadership, and front office staff to support daily operations and continuous improvements. The Front Office Coordinator plays an active role in identifying patient satisfaction concerns and contributing to enhancements that promote a safe, supportive, and efficient care environment. The role demands strong organizational skills, attention to detail, and the ability to prioritize and multitask in a fast-paced healthcare setting.

Qualified candidates will have experience with EMR/EHR or practice management systems, a high school diploma or equivalent, and at least two years in an administrative or front office coordination role, preferably within healthcare. The position offers a competitive pay rate of $22 per hour and a comprehensive benefits package, including medical, dental, vision coverage, paid time off, and tuition reimbursement.

Joining Mindpath Health means becoming part of a community that values growth, inclusion, and making a meaningful difference in people's lives. The organization encourages a culture of respect and support, emphasizing the importance of mental health care accessibility and quality. This role is ideal for individuals passionate about delivering compassionate service, maintaining patient confidentiality, and contributing to the advancement of mental health care in a collaborative, dynamic environment.

Job Requirements

Experience using EMR/EHR and/or practice management systems
High school diploma or equivalent
2+ years of recent experience in a clerical administrative receptionist or front office coordination role
1+ year of customer service experience preferably in a healthcare setting
Proficiency with Microsoft Office Outlook Excel Word multiline phone systems and accurate data entry/typing
Strong interpersonal skills
Demonstrated empathy and compassion
Ability to remain calm professional and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills
Effective problem-solving skills
Ability to work both independently and as part of a team
Commitment to confidentiality of personal and protected health information

Job Qualifications

Experience using EMR/EHR and/or practice management systems
High school diploma or equivalent
2+ years of recent experience in a clerical administrative receptionist or front office coordination role
1+ year of customer service experience preferably in a healthcare setting
Proficiency with Microsoft Office Outlook Excel Word multiline phone systems and accurate data entry/typing
Strong interpersonal skills with the ability to build effective relationships with patients clinicians leadership and staff
Demonstrated empathy and compassion when supporting individuals experiencing mental health challenges
Ability to remain calm professional and effective when assisting upset patients or families
Excellent verbal and written communication skills
Strong organizational skills with keen attention to detail and the ability to prioritize and multitask in a fast-paced environment
Effective problem-solving skills sound judgment and the ability to think independently under pressure
Ability to work both independently and collaboratively as part of a team
Commitment to maintaining strict confidentiality of all personal and protected health information

Job Duties

Serve as the first point of contact for patients and visitors delivering a positive professional patient experience in person and by phone
Schedule appointments answer triage and route incoming calls and messages and communicate patient needs to clinical staff in a timely manner
Collect co-pays and outstanding balances explain paperwork and ensure accurate completion of patient forms
Collect verify and update patient demographic and insurance information
Assist patients with understanding Mindpath Health policies procedures and services
Recognize situations requiring escalation and use effective de-escalation techniques to support patient safety and satisfaction
Support clinicians by managing arrivals scheduling changes incoming communications and general administrative tasks faxing copying scanning
Collaborate effectively with front office staff clinical teams and leadership to support daily operations and continuous process improvement
Identify patient satisfaction concerns and contribute recommendations for resolution
Adhere to company policies and maintain strict compliance with patient privacy and confidentiality standards