Front Office Coordinator

Cool Smiles Orthodontics is a reputable orthodontic practice located in Riverside, dedicated to providing exceptional dental care with a focus on creating beautiful smiles. As a specialized branch in orthodontics, the company prides itself on using advanced technologies and personalized treatment plans to improve patient outcomes and satisfaction. Known for its patient-centered approach and friendly atmosphere, Cool Smiles Orthodontics offers a supportive environment for both patients and staff. The clinic maintains a commitment to excellence, continuous learning, and community involvement, making it a sought-after workplace in the healthcare sector in Riverside.

The role available is for a Bilingual Front Desk Receptionist, a full-time position that plays a vital role as the initial point of contact for patients visiting Cool Smiles Orthodontics. This position requires a reliable, personable individual who is fluent in both English and Spanish to effectively communicate with a diverse patient base. The receptionist will be responsible for managing the front desk operations, including greeting patients warmly, handling appointment scheduling, addressing inquiries, and ensuring administrative accuracy and efficiency. The role operates during standard office hours from Monday to Friday, with hours from 8:30 AM to 5:30 PM, and slightly earlier on Friday from 8:00 AM to 5:00 PM.

The compensation for this position ranges between $17.00 and $19.00 per hour, depending on experience. This role is perfect for someone who enjoys a fast-paced healthcare office environment and is passionate about helping people. It also offers opportunities to contribute to strategic local marketing initiatives aimed at increasing brand awareness and patient growth. Additional responsibilities include maintaining cleanliness in the waiting area, managing cash transactions, and supporting office operations under the guidance of the Office Manager or Practice Development Manager (PDM).

Candidates for this position must have a minimum of one year of customer service experience, preferably in a healthcare setting, and need to demonstrate strong interpersonal skills along with exceptional multitasking and organizational abilities. Proficiency in basic computer skills is essential, along with a positive attitude and the ability to handle pressure effectively. This role offers opportunities for personal and professional development within a collaborative team environment. Employee benefits include a 401(k) matching plan, health insurance, paid time off, paid holidays, and a uniform allowance, supporting a comprehensive and competitive employment package. Joining Cool Smiles Orthodontics means becoming part of a dedicated team focused on making a difference in the lives of patients and fostering a community that values quality care and employee growth.