Front Office Clerk

Providence, RI, USA|Onsite

Job Overview

Employment Type

Temporary

Hourly

Internship

Consulting

Full-time

Part-time

Compensation

Type:

Hourly

Rate:

Exact $21.00

Benefits

competitive salary

comprehensive health coverage

Dental Insurance

Vision Insurance

401(k) Plan

company match

Childcare discounts

Access perks

Job Description

Bally's Corporation (NYSE: BALY) is a distinguished global casino-entertainment company that operates a widespread omni-channel presence across North America and the United Kingdom. With ownership and operation of 19 casinos spread across 11 states in the U.S., Bally's holds a significant footprint in the gaming and hospitality industry. Beyond its gaming establishments, Bally's also owns a golf course in New York and a horse racetrack in Colorado, showcasing its diverse portfolio in entertainment and leisure. In addition to physical locations, Bally's commands a strong digital presence through Bally Bet, a premier sports betting platform, and Bally Casino, a thriving iCasino... Show More

Job Requirements

Must secure appropriate Rhode Island mandated gaming licenses
constantly use physical movements necessary for general office duties including standing, walking, balancing, eye-hand coordination, finger dexterity, handling, wrist motion, sitting, reaching, carrying, vision, hearing, stooping, and twisting
constantly plan, follow directions, read, write, use math, discriminate colors, work at various tempos, concentrate, remember, attend to details, use ten key and personal computer
constantly use mental alertness to achieve high accuracy in tasks
ability to maintain confidential information
ability to work mostly indoors in a climate-controlled environment
tolerance for exposure to noise, smoke, and odors
ability to work with others and independently

Job Qualifications

High school diploma or GED
must project a professional and positive image
high energy level
proficiency in typing
excellent non-verbal communication skills including good posture, eye contact, and positive body language
ability to handle and carry out instructions
ability to deal with people sensitively, tactfully, and professionally
ability to maintain composure under stress
must be able to stand for long periods
basic reading and math skills
ability to work flexible schedules
excellent interpersonal and communication skills
clear and effective communication with employees and guests
ability to understand and promulgate written memos, instructions, and regulations
bilingual is a plus

Job Duties

Enhances the guest experience by providing exceptional service
responds to inquiries regarding property details such as directions, players club, entertainment, and venue hours
relays guest requests to appropriate staff
enters and relays guest messages into the property management system
ensures calls are answered promptly following department standards
follows emergency procedures and acts as contact link during emergencies
answers fax and email inquiries
confirms and modifies reservations
uses sales techniques to maximize occupancy, rates, and revenue
greets, registers, assigns rooms, and issues keys to guests
assists guests with room changes and extra amenities
posts charges to guest folios
helps resolve guest complaints
manages cash bank, cash checks, and issues change
processes payments by cash, checks, and credit cards
completes end-of-shift reports
coordinates with Housekeeping and Facilities for room issues
reviews folios and performs guest checkouts
adheres to policies and procedures
offers luggage assistance
performs thorough bucket checks of reservations
maintains knowledge of marketing promotions and sells the Sounds of Your Stay Program
enters and delivers wake-up calls
disseminates property and local area information
performs concierge duties
routes phone calls
manages reservation calls and bookings
maintains property knowledge and memorabilia

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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