Front Office Attendant - Angler's Lodge Springfield

Springfield, MO, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $29,448.12 - $33,321.35

Benefits

Medical

Dental

Vision

Health savings account

Flexible spending account

voluntary benefits

401k Retirement Savings

Paid holidays

Paid vacation

Paid sick time

Bass Pro Cares Fund

Employee discounts on retail merchandise, restaurants, resorts, and conservation attractions

Job Description

Big Cedar Lodge is a renowned resort nestled in a breathtaking natural setting, offering guests an unparalleled experience of comfort, adventure, and hospitality. Operated by the same company behind Bass Pro Shops, Big Cedar Lodge combines the charm of rustic luxury with the conveniences of modern amenities, making it a premier destination for travelers seeking relaxation and outdoor activities. The lodge has earned a reputation for exceptional guest service, scenic accommodations, and a range of recreational opportunities including fishing, hiking, spa treatments, and fine dining. As a part of this esteemed resort, the Front Office Attendant plays a crucial role... Show More

Job Requirements

High school diploma or equivalent
Previous hospitality experience preferred but not required
Ability to stand for extended periods
Ability to lift up to 50 pounds occasionally
Proficiency in basic computer hardware and software
Ability to read, write, speak, and understand English fluently
Good vision abilities including close, distance, color, peripheral vision, and depth perception
Effective oral and writing communication skills
Ability to perform clerical and administrative tasks
Capacity for critical thinking and problem solving
Commitment to delivering high-quality customer service

Job Qualifications

High school diploma or equivalent
Previous hospitality experience preferred but not required
Effective communication skills both written and oral
Basic computer skills including use of word processing software and internet browsers
Ability to handle guest interactions with professionalism and empathy
Knowledge of administrative and clerical procedures
Strong customer service orientation
Ability to work under supervision and follow established policies and procedures

Job Duties

Greet guests and visitors with a professional, friendly demeanor including handling guest registration, room assignments, and payment processing
Answer calls promptly and professionally
Route calls and messages accurately to appropriate departments or individuals
Stay updated on company policies and offerings and provide guests with accurate information about services, amenities, and local attractions
Handle guest complaints or concerns with empathy, efficiency, and high confidentiality, escalating issues when necessary while maintaining guest satisfaction
Maintain records, logs, and reports as required and manage bookings, reservations, and cancellations using company assigned software
Uphold partnership across the company to streamline communications and understand role impacts
Maintain cleanliness and brand standards of the Registration and affiliate desks
Perform all other duties as assigned

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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