Front Office Associate

Fate, TX, USA|Onsite

Job Overview

Employment Type

Temporary

Work Schedule

Rotating Shifts

Benefits

DailyPay

flexible schedule

Professional development opportunities

Supportive team environment

Employee wellness programs

Paid training

Referral bonuses

Job Description

RAYUS Radiology is a leading healthcare provider specializing in advanced diagnostic imaging services. The company is committed to transforming radiology into an essential first step in the diagnosis and treatment process, ensuring patients receive accurate and timely medical insights. RAYUS emphasizes innovation, patient-centered care, and operational excellence across its network of imaging centers. By integrating state-of-the-art technology with compassionate service, RAYUS Radiology plays a critical role in facilitating effective healthcare solutions for patients and medical professionals alike.

This opportunity is for a Front Office Associate position at RAYUS Radiology. This role is pivotal in delivering an exceptional patient experience by managing front office operations with efficiency and professionalism. The position is per diem with varying shifts, offering flexibility for those seeking non-traditional work schedules. A unique feature of working at RAYUS is the availability of DailyPay, which allows employees to receive payment on the same day they work, enhancing financial wellbeing and flexibility.

The Front Office Associate will serve as the first point of contact for patients and referring healthcare providers, playing a key role in scheduling, registration, and insurance verification processes. They will greet and register patients, manage payment plans, answer and direct phone inquiries, and maintain the welcoming appearance of the front office area. This position also involves communicating actively with technologists and patients to ensure seamless coordination of imaging services.

In addition to front desk duties, the role requires verifying insurance coverage and obtaining necessary authorizations prior to appointments, ensuring compliance with healthcare regulations and company guidelines. The associate is responsible for processing patient information, coordinating transportation, interpreter services, and accommodations when needed, as well as managing the flow of referral orders, exam scheduling, and maintaining accurate physician databases.

This role demands excellent communication skills, attention to detail, and a strong commitment to customer service. The Front Office Associate will significantly contribute to operational effectiveness by supporting administrative duties and enhancing patient satisfaction. Candidates who thrive in fast-paced environments and are passionate about healthcare administration are encouraged to apply. RAYUS Radiology offers a dynamic work environment where dedicated employees can shine brighter together by delivering vital diagnostic services and supporting overall patient care goals.

Job Requirements

High school diploma or equivalent
prior experience in administrative or customer service role
knowledge of medical terminology and insurance procedures preferred
strong organizational skills
ability to communicate clearly and professionally
proficiency in phone etiquette
ability to manage time effectively
flexible availability for per diem shifts

Job Qualifications

High school diploma or equivalent
previous experience in a medical office or front desk role preferred
excellent communication and customer service skills
familiarity with insurance verification and authorization processes
ability to handle multiple tasks efficiently
proficiency with electronic medical records systems
attention to detail
ability to work independently and as part of a team
basic computer skills

Job Duties

Greet and check-in patients scheduled for imaging services
register demographic information and process payment plans and copays
answer phones and handle calls efficiently and friendly
field calls appropriately for center associates
act as liaison between technologists and patients waiting for exams
relay messages regarding scanner status and clinic information
maintain front office lobby area by organizing supplies and assisting with general office clean up
order office supplies as needed
maintain supply of patient information sheets
push imaging via electronic interfaces
complete confirmation calls and provide preparation instructions to patients
fax reports, billing information, and medical release forms as requested
verify patient insurance
pre-certify exams with insurance company
obtain insurance authorization
use knowledge of insurance carriers and procedures for authorizations
handle release of information requests following company guidelines
arrange transportation, interpreters, and hotel accommodations for patients
enter and submit patient exam orders
verify orders match exam schedules
schedule referrals ensuring proper authorizations
schedule walk-in patients
process requests for image orders and CDs from referring physicians and patients
maintain up-to-date accurate database on referring physicians
perform other duties as assigned