Front Office Associate

Waxahachie, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Daily Pay

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Professional development opportunities

flexible scheduling

Job Description

RAYUS Radiology is a leading healthcare provider specializing in advanced imaging services aimed at improving patient diagnosis and treatment efficacy. As an innovative organization, RAYUS challenges the status quo by emphasizing the critical role of radiology as a foundational step in the diagnosis process. The company is committed to delivering exceptional patient care through cutting-edge technology and a compassionate approach. With a strong focus on community impact and clinical excellence, RAYUS Radiology offers an inviting and professional environment where healthcare professionals can thrive and contribute to meaningful outcomes. The company currently offers DailyPay options, providing employees the opportunity to work today and receive their pay the same day, underscoring RAYUS's dedication to accommodating the financial needs of its workforce.

The Front Office Associate position at RAYUS Radiology is a vital role responsible for ensuring a positive and efficient experience for patients and referring professionals. This role requires managing various front desk functions including greeting and registering patients, answering phone calls, scheduling appointments, and handling insurance verifications and authorizations. The associate serves as the key liaison between patients, technologists, and referring professionals, facilitating communication and operational flow within the radiology center. With a focus on professionalism and patient-centered service, the Front Office Associate contributes to creating a welcoming atmosphere while upholding the company's standards of care and administrative efficiency. This position is ideal for individuals who are organized, personable, and dedicated to supporting healthcare operations with a cheerful and professional demeanor. The role offers a dynamic work environment where no two days are the same, and the impact on patient care is direct and meaningful. By joining RAYUS Radiology, the Front Office Associate will become part of a team committed to shining brighter together and advancing the importance of radiology in healthcare diagnosis and treatment.

Job Requirements

high school diploma or equivalent
prior experience in a medical office or front desk role preferred
strong communication and interpersonal skills
basic computer proficiency including data entry and scheduling software
ability to multitask and manage phone calls efficiently
knowledge of medical terminology and insurance procedures is a plus
ability to maintain confidentiality and handle sensitive information
professional and courteous demeanor

Job Qualifications

excellent customer service skills
ability to handle multiple priorities efficiently
experience with scheduling and appointment management
familiarity with insurance verification and pre-authorization processes
proficiency in electronic medical records management
strong organizational skills
ability to work collaboratively in a team environment

Job Duties

Greets and checks-in patients scheduled for imaging services
registers demographic information and processes payment plans and copays
answers phones and handles calls in an efficient and friendly manner
fields calls appropriately for center associates
acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
orders office supplies as needed
maintains supply of patient information sheets
pushes imaging via electronic interfaces
completes confirmation calls and provides preparation instructions to patient
faxes reports, billing information, and medical release forms as requested
verifies patient's insurance
pre-certifies all exams with patient's insurance company
obtains insurance authorization
uses knowledge of insurance carriers and procedures that require waivers to obtain authorization if needed prior to appointment
handles release of information requests for patients, referring offices, other medical facilities, attorneys and insurance companies following Company guidelines
arranges transportation, interpreters, and hotel accommodations for patients when appropriate
enters and submits patient exam orders
verifies orders match exam schedules
schedules referrals and ensures proper authorizations are obtained
schedules walk-in patients
processes requests for image orders and CDs from referring physicians and patients
maintains an up-to-date and accurate database on all current and potential referring physicians
performs other duties as assigned