Front Office Associate

Euless, TX, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee wellness programs

Flexible work schedule

DailyPay

Job Description

RAYUS Radiology is a leading healthcare provider specializing in advanced radiology services with a mission to revolutionize how radiology contributes to diagnosis and treatment. Established with the goal of making radiological imaging a critical first step in patient care, RAYUS emphasizes accurate and timely diagnostic imaging while fostering a patient-centric approach to healthcare delivery. The company thrives on innovation and quality, providing patients and referring professionals with access to state-of-the-art radiological technologies and expert healthcare professionals. RAYUS Radiology is dedicated to challenging the healthcare status quo by improving patient outcomes through superior imaging services and efficient workflows. Known for its commitment to excellence, RAYUS supports its teams with modern working environments and employee-centric policies, including DailyPay, allowing employees to get paid for the work they perform on the same day, enhancing financial flexibility and satisfaction.

The Front Office Associate role at RAYUS Radiology is a full-time position designed for individuals who are passionate about providing exceptional patient service in a fast-paced medical environment. Working 40 hours per week, this role is integral to the patient journey, serving as the first point of contact for patients and referring professionals. As a Front Office Associate, you will be responsible for greeting patients warmly, managing appointment scheduling, verifying insurance details, and facilitating smooth communication between patients and clinical staff. The role involves handling registration processes, organizing patient information, and maintaining the front office's professional and welcoming atmosphere.

In addition to contributing to patient satisfaction through efficient administrative support, the Front Office Associate will coordinate with multiple departments to ensure timely and accurate service delivery. The position demands excellent communication skills, a friendly demeanor, and meticulous attention to detail to manage patient records, insurance authorizations, appointment confirmations, and dispatching patient images electronically. The successful candidate will also undertake general office tasks such as ordering supplies and maintaining the clinical waiting area.

Overall, the Front Office Associate position is well-suited for detail-oriented professionals who enjoy interacting with patients and healthcare teams to enhance clinical operations. Employment with RAYUS Radiology offers career growth opportunities in a supportive and innovative healthcare environment. Moreover, with RAYUS's commitment to employee welfare including enrollment in DailyPay, employees enjoy immediate compensation benefits that support financial wellness. This role plays a pivotal part in ensuring that patients experience a smooth, informed, and stress-free visit, contributing directly to the company’s reputation and patient care quality.

Job Requirements

High school diploma or equivalent
previous experience in customer service or medical office preferred
ability to handle multiple phone lines
proficiency with computer systems and electronic records
excellent communication skills
professional and friendly demeanor
ability to maintain confidentiality
basic knowledge of insurance verification

Job Qualifications

High school diploma or equivalent
prior experience in medical office or healthcare customer service preferred
proficient in using office software and electronic medical records systems
strong communication and interpersonal skills
ability to multitask and work in a fast-paced environment
attention to detail and organizational skills
knowledge of medical terminology and insurance verification processes is a plus

Job Duties

Greets and checks-in patients scheduled for imaging services
registers demographic information and processes payment plans and copays
answers phones and handles calls in an efficient and friendly manner
fields calls appropriately for center associates
acts as liaison between technologists and patients waiting for exams and relays messages regarding scanner status and clinic information
maintains front office lobby area by straightening magazines, organizing supplies, and assisting with general office clean up
orders office supplies as needed
maintains supply of patient information sheets
pushes imaging via electronic interfaces
completes confirmation calls and provides preparation instructions to patient
faxes reports, billing information, and medical release forms as requested
verifies patient insurance
pre-certifies all exams with patient insurance company
obtains insurance authorization
uses knowledge of insurance carriers and procedures that require waivers to obtain authorization prior to appointment
handles release of information requests following company guidelines
arranges transportation, interpreters, and hotel accommodations for patients when appropriate
enters and submits patient exam orders
verifies orders match exam schedules
schedules referrals and ensures proper authorizations are obtained
schedules walk-in patients
processes requests for image orders and CDs from referring physicians and patients
maintains an up-to-date and accurate database on current and potential referring physicians
performs other duties as assigned