
Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Paid holidays
Dental Insurance
Health Insurance
Paid Time Off
401(k)
Job Description
Ideal Dental is a prominent and rapidly expanding dental group in North America, founded in 2008. The company is clinician-founded and clinician-led, committed to providing exceptional, comprehensive dental care services all under one roof. Known for its patient-centered approach, Ideal Dental combines innovation, professional growth opportunities, and a supportive work environment to deliver high-quality dental care. With a dynamic and friendly culture, Ideal Dental encourages every team member to thrive and make a meaningful impact on patients' lives. Joining Ideal Dental means becoming part of a forward-thinking organization dedicated to revolutionizing dental care and fostering a workplace where smiles truly matter.\n\nThe Front Office Associate role at Ideal Dental is key to maintaining the positive and welcoming experience that defines the organization. As the first point of contact, this position is essential in delivering outstanding customer service, managing appointment schedules, coordinating financial agreements, and maintaining an organized office environment. The ideal candidate will be empowered with extensive training, tools, and resources, offering them the chance to grow professionally while making a difference in the community's health and wellbeing. This role supports the dental team by ensuring smooth office operations and a friendly atmosphere, helping guests feel at home from the moment they walk in. With opportunities to work in newly acquired DeNovo offices requiring occasional travel, this is an exciting chance to join a company that values both excellence and compassion in dental care.
Job Requirements
- A welcoming smile and positive attitude
- exceptional communication and customer service skills
- passion for serving and engaging with guests
- willingness to travel to DeNovo offices as needed
- ability to work collaboratively in a team environment
Job Qualifications
- Exceptional communication and customer service skills
- a welcoming smile and positive attitude
- passion for serving and engaging with guests
- ability to manage schedules and coordinate financial information
- experience in customer-focused roles is an asset
Job Duties
- Welcome guests with a warm, friendly, first impression as their go-to point of contact
- deliver outstanding customer service and ensure each guest has a positive experience
- efficiently manage appointment confirmations and adjust schedules to keep operations running smoothly
- coordinate financial agreements and ensure clarity for guests
- maintain a clear, organized, and inviting office environment for both guests and team members
- assist with other tasks as needed to support the office and team
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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