Front Office Associate

South Jordan, UT, USA|

Job Overview

Employment Type

Full-time

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee assistance program

flexible scheduling

Paid holidays

Job Description

RAYUS Radiology is a pioneering healthcare organization dedicated to transforming radiology into a vital first step for diagnosis and appropriate treatment. With a mission to shine brighter together, RAYUS challenges the traditional approach by emphasizing the critical role of radiology in healthcare outcomes. Known for its patient-focused and innovative services, RAYUS Radiology offers advanced imaging solutions that support accurate and timely medical evaluations. The company prides itself on fostering a supportive work environment where every team member contributes to delivering excellent patient care and operational efficiency. By integrating cutting-edge technology and compassionate service, RAYUS Radiology continually strives to improve patient experiences and clinical processes across its centers. This commitment extends to embracing new workforce benefits such as DailyPay, providing employees with the flexibility to access their earnings daily, enhancing financial wellness.

The Front Office Associate role at RAYUS Radiology is integral to creating a welcoming and efficient patient experience. This full-time position operates from 6:30 am to 3:00 pm and serves as the initial point of contact for patients and referring professionals. The associate is responsible for greeting and registering patients, managing appointment scheduling, and facilitating communication between patients and medical staff. The role demands a cheerful, professional demeanor combined with organizational skills to handle multiple administrative tasks effectively. Key duties include managing phone communications, verifying insurance details, coordinating patient schedules, and maintaining the front office environment. The associate also supports operational needs by ordering office supplies and ensuring accurate patient information management. This position not only supports patient flow but also plays a crucial part in insurance pre-certifications and authorizations, essential for securing appointments and treatments.

Candidates for this role will find an opportunity to contribute meaningfully to a forward-thinking healthcare provider that values innovation, teamwork, and patient-centric service. RAYUS Radiology offers its employees a dynamic and rewarding workplace where they can grow professionally while making a positive impact on community health. By joining the team, a Front Office Associate becomes part of a dedicated network that prioritizes high-quality care and collaboration. If you are organized, empathetic, and eager to be part of a healthcare organization that redefines radiology services, this position is an excellent fit. Work with RAYUS Radiology and help shape the future of diagnostic healthcare while enjoying supportive employment benefits like DailyPay and a structured full-time schedule.

Job Requirements

High school diploma or equivalent
prior experience in patient registration or front office administration preferred
ability to communicate clearly and professionally
basic computer skills including proficiency with scheduling and EHR software
knowledge of insurance verification and pre-certification processes
strong customer service orientation
ability to handle confidential information with discretion

Job Qualifications

High school diploma or equivalent
experience in a medical office or healthcare setting preferred
excellent communication and interpersonal skills
proficiency with scheduling software and electronic health records (EHR)
ability to multitask and manage time effectively
strong organizational skills
knowledge of medical terminology and insurance procedures preferred

Job Duties

Greets and checks-in patients scheduled for imaging services
registers demographic information and processes payment plans and copays
answers phones and handles calls in an efficient and friendly manner
fields calls appropriately for center associates
acts as liaison between technologists and the patients waiting for exams and relays messages regarding scanner status and other clinic information
maintains front office lobby area by straightening magazines, organizing coffee supplies and assisting with general office clean up
orders office supplies as needed
maintains supply of patient information sheets
pushes imaging via electronic interfaces
completes confirmation calls and provides preparation instructions to patient
faxes reports, billing information, and medical release forms as requested
verifies patient's insurance
pre-certifies all exams with patient's insurance company
obtains insurance authorization
uses knowledge of insurance carriers (example Medicare) and procedures that require waivers to obtain authorization if needed prior to appointment
handles release of information requests for patients, referring offices, other medical facilities, attorneys & insurance companies following company guidelines
arranges transportation, interpreters, and hotel accommodations for patients when appropriate
enters and submits patient exam orders
verifies orders match exam schedules
schedules referrals and ensures proper authorizations are obtained
schedules walk-in patients
processes requests for image orders and CDs from referring physicians and patients
maintains an up-to-date and accurate database on all current and potential referring physicians
performs other duties as assigned