Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $16.00 - $1.00
Work Schedule
Fixed Shifts
Benefits
Medical insurance
Dental Insurance
Paid Time Off
Paid holidays
opportunities for professional growth
Health savings account
Flexible spending account
401k Retirement Plan
Supplemental Insurance
Employee assistance program
Free term life insurance
tuition discounts
Job Description
As a Front Office Associate at Nystrom & Associates, you will serve as the crucial first point of contact for all patients and visitors. Your role involves greeting clients cheerfully, answering inbound calls, making outbound calls, registering and scheduling clients, collecting co-pays, and coordinating communication between mental health professionals and patients. You will play an essential role in supporting patients by actively listening to their needs and demonstrating empathy during every interaction. This position requires a balance of professionalism and warmth to ensure patients feel welcomed and supported from their very first contact with the office. The hours require flexibility... Show More
Job Requirements
- High school diploma or equivalent
- prior experience working in health care facilities and an interest in behavioral health preferred
- ability to prioritize responsibilities in a fast-paced environment
- strong attention to detail
- positive attitude
- proficiency in technology and computer use including Microsoft Office Suite
- strong communication and interpersonal skills, both written and verbal
- ability to manage stress while navigating difficult situations and escalated patient interactions
- ability to work with confidential information
Job Qualifications
- High school diploma or equivalent
- prior experience working in health care facilities and an interest in behavioral health preferred
- ability to prioritize responsibilities in a fast-paced environment
- strong attention to detail
- positive attitude
- proficiency in technology and computer use including Microsoft Office Suite
- strong communication and interpersonal skills, both written and verbal
- ability to manage stress while navigating difficult situations and escalated patient interactions
- ability to work with confidential information
Job Duties
- Interact with all patients and visitors with warmth and professionalism
- answer inbound and make outbound phone calls while responding to inquiries in a prompt and courteous manner, providing accurate information or triaging as appropriate
- check-in patients for appointments, verify demographic information, provide paperwork, and collect payments
- ensure seamless coordination of care by scheduling patient appointments and collaborating with providers using multiple computer systems
- maintain a clean and organized front desk and waiting room space by managing patient paperwork, office supplies, and other amenities
- handle patient concerns and crises with empathy and patience and collaborate with site leadership to resolve as needed
- participate in administrative tasks such as electronic filing, scanning, faxing, mailing in a timely manner
- attend mandatory meetings and trainings
- perform other duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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