Front Office Assistant Manager

Washington, DC, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $52,100.00 - $73,600.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Diversity and inclusion initiatives

Job Description

Kimpton Hotels & Restaurants, founded in 1981 in San Francisco by Bill Kimpton, is a boutique hotel brand known for its heartfelt and human-centered approach to hospitality. The company was established as a rebellion against impersonal and generic hotel experiences, focusing instead on creating genuine connections among guests, employees, and communities. This vibrant, entrepreneurial spirit has shaped a unique company culture that encourages creativity, self-leadership, and authenticity. At Kimpton, employees are celebrated for their diverse backgrounds, talents, and personalities, fostering an environment where individuality is embraced and where people are empowered to shine by being themselves.

Kimpton's strong commitment t... Show More

Job Requirements

Minimum one year of supervisory experience in hospitality or related field
ability to handle difficult situations and people with diplomacy
strong verbal communication skills
experience with Opera software and Microsoft Office
flexible schedule including evenings, weekends, and holidays
preferred bachelor's degree

Job Qualifications

Bachelor's degree preferred
minimum one year of supervisory experience in hospitality or similar industry
ability to diplomatically deal with difficult situations and people while exhibiting integrity
effective and professional verbal communication skills
experience using Opera property management software
proficiency in Microsoft Office Suite
flexible to work evenings, weekends, and holidays as needed

Job Duties

Supervise all duties performed by the front office team
create and post all employee schedules in a timely manner
coach, counsel, and discipline employees when necessary using correct documentation and techniques
ensure all employees are posted at their stations on time and complete their essential duties before departure
assist with sick calls or tardiness by finding coverage and staying until coverage is found including night audit shifts
train and monitor all service levels provided by employees to guests and fellow employees
meet or exceed service levels required by the Mystery Shopper Survey
maintain all operational supplies and ensure expenses and labor costs meet budgeted requirements
ensure all employees follow cash and credit handling procedures
maintain the guest ledger and its proper daily maintenance

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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