Front Office Assistant

IMA Medical Group is a reputable healthcare provider specializing in delivering high-quality primary care services tailored primarily to the elderly population. With multiple clinic locations across Central Florida, IMA Medical Group is committed to offering comprehensive medical care that emphasizes both patient well-being and convenience. Their team of skilled doctors and healthcare professionals work diligently to ensure each patient experience is exceptional, making healthcare accessible and stress-free. The company prides itself on being a visionary and dynamic medical organization that continuously adapts to meet the evolving needs of its patients, focusing not only on medical treatment but also on providing peace of mind through excellent service and patient-centered care.

The Front Office Assistant position at IMA Medical Group plays a critical role in fostering a welcoming and efficient clinic environment. This position functions as the first point of contact for patients, requiring an empathetic and professional demeanor alongside the ability to multitask effectively. The ideal candidate will be responsible for greeting patients warmly, managing appointment schedules for providers and ancillary services, and handling patient communications with clarity and care. This role also involves verifying insurance information, processing copayments, maintaining up-to-date medical records, and assisting in various administrative tasks that support doctors and clinical staff. The Front Office Assistant is essential in ensuring smooth daily operations within the medical office, providing excellent customer service both in person and over the phone. Strong communication skills in both English and Spanish, proficiency with electronic medical record (EMR) systems such as EClinicalWorks, and reliable organizational abilities are critical for success in this position. Working hours are set from Monday through Friday, 8:30 a.m. to 5:30 p.m., offering a structured and predictable schedule for employees. IMA Medical Group fosters an inclusive and supportive work culture, encouraging candidates who are natural leaders with a passion for helping others to join the team. This role provides an excellent opportunity to contribute to the health and wellness of the community while advancing one’s career in the medical administrative field.