Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $17.00 - $18.00
Work Schedule
Standard Hours
Benefits
Health insurance - medical
Dental Insurance
Vision Insurance
Life insurance
Health savings account
401k with employer match
Paid Time Off
Paid holidays
Volunteer time off
Job Description
Miracle-Ear, part of Amplifon, is the global leader in retail hearing solutions with a rich history of over 75 years in innovation and exceptional customer service. Miracle-Ear has positively impacted the lives of more than 50 million people suffering from hearing loss through its extensive network of 1,500 franchised and corporately owned retail clinics throughout the United States. As a company, Miracle-Ear deeply understands and prioritizes the unique needs of its customers, striving to improve their quality of life by helping them rediscover the full range of emotions through the power of sound. The company also supports local communities via... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 2 years of administrative experience
- Minimum 2 years in a direct customer support role
- Experience with appointment setting and customer database management
- Comfortable handling inbound and outbound calls
- Proficient in Microsoft Office and Windows
- Motivated to help drive sales goals
Job Qualifications
- High school diploma or equivalent
- Administrative, reception, or customer service background
- Experience in a healthcare setting preferred
- Minimum 2 years of administrative experience in a professional environment
- Minimum 2 years of direct customer support experience
- Experience with appointment setting and customer database management
- Comfortable handling inbound and outbound customer calls
- Motivated to help drive sales goals
- Proficient in Microsoft Office and Windows operating systems
Job Duties
- Manage the customer journey by supporting the intake process and setting appointment expectations
- Perform schedule management by coordinating, screening, and confirming appointments
- Engage with customers both over the phone and in person
- Drive customer appointments by making outbound calls to potential and existing customers
- Support store administration including monitoring inventory, billing, invoicing, and answering customer inquiries
- Maintain data accuracy and privacy by updating customer databases and office records while ensuring compliance with healthcare data protection
- Partner with Hearing Care Professionals on marketing efforts, office promotions, and social media initiatives
- Prepare customer appointments and assist in the sale of hearing aid accessories
- Provide routine after-care services such as troubleshooting, cleaning, and maintenance of hearing aid devices
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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