Front Office Agent

Coral Gables, FL, USA|Onsite

Job Overview

Employment Type

Full-time

Work Schedule

Weekend Shifts

Benefits

Health Insurance

401(k) company match

paid sick days

vacation

Paid holidays

Pet insurance

Tuition Reimbursement

Job Description

Loews Coral Gables Hotel is an upscale hospitality establishment located in Coral Gables, Florida. The hotel boasts 242 stunning guestrooms including 23 exquisitely designed suites, providing guests with luxurious accommodations in a modern setting. Guests can enjoy 30,000 square feet of versatile indoor and outdoor meeting spaces, which are ideal for both business conferences and social events. One of the hotel's standout features is its expansive ninth-floor pool deck, which offers a stunning view and a perfect place for relaxation. The hotel’s dining options include four Miami-inspired outlets showcasing the rich culinary culture of the area, making it a vibrant destination for food lovers. Situated just four blocks from the iconic Miracle Mile, the hotel stands at the heart of The Plaza Coral Gables, a large mixed-use development that features retail, dining, and entertainment options, adding to the dynamic experience for both visitors and the local community. This property is part of the larger Loews Hotels & Co portfolio, a prestigious hospitality company with 25 properties across the United States and Canada, emphasizing the brand’s commitment to quality and guest satisfaction.

Loews Hotels was founded in 1960 and has since cultivated a reputation for elegance and superior service in iconic destinations. The company promotes an inclusive culture where individual team members are valued for their unique identities and contributions. Loews Coral Gables Hotel is currently seeking a Front Office Agent to join its team on a full-time basis. This role is integral to enhancing guest experiences by providing exceptional service and support at the front desk. The Front Office Agent will be responsible for greeting guests warmly, efficiently registering arrivals, and addressing guest inquiries with professionalism and clarity. The position requires someone with a friendly and energetic attitude who is proactive and adaptable in managing a variety of tasks. Ideal candidates will be motivated to create memorable guest experiences and work collaboratively with other hotel departments. The role also offers opportunities for professional growth and development within the Loews organization. Employment benefits include competitive health and wellness coverage, 401(k) with company match, paid sick leave, vacation, holidays, and additional perks such as pet insurance and team member discounts. Loews Coral Gables Hotel values diversity and inclusion, encouraging veterans and military spouses to apply, ensuring that all team members feel a sense of belonging and purpose in their roles. This is an excellent opportunity for hospitality professionals seeking a rewarding career with a reputable hotel brand in a vibrant urban location.

Job Requirements

Minimum of one (1) year guest service experience in hotel hospitality preferred
Experience with previous Property Management System, preferred Opera System
Ability to stand and walk for long periods of time required
Ability to work weekends, evenings, holidays as necessary/required

Job Qualifications

Minimum of one (1) year guest service experience in hotel hospitality preferred
Experience with previous Property Management System, preferred Opera System
Ability to stand and walk for long periods of time required
Ability to work weekends, evenings, holidays as necessary/required
Excellent verbal and written communication skills
Friendly and warm demeanor
Proactive and adaptable

Job Duties

Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
Obtain necessary credit and payment information from the guest
Sell rooms in accordance with Front Desk sales strategies
Ensure knowledge of all banquet event orders and resumes of upcoming groups and events
Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries
Provide detailed information about local attractions, including travel directions
promoting hotel facilities, food and beverage outlets, and recreational programs
Monitor, communicate, and respond to guest feedback to enhance service quality
Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music
Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures
Handle emergencies with professionalism while ensuring the safety and security of guests and staff
Perform additional duties as assigned