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Job Overview
Employment Type
Full-time
Work Schedule
Weekend Shifts
Benefits
Health Insurance
401(k) company match
paid sick days
vacation
Paid holidays
Pet insurance
Tuition Reimbursement
Job Description
Loews Coral Gables Hotel is an upscale hospitality establishment located in Coral Gables, Florida. The hotel boasts 242 stunning guestrooms including 23 exquisitely designed suites, providing guests with luxurious accommodations in a modern setting. Guests can enjoy 30,000 square feet of versatile indoor and outdoor meeting spaces, which are ideal for both business conferences and social events. One of the hotel's standout features is its expansive ninth-floor pool deck, which offers a stunning view and a perfect place for relaxation. The hotel’s dining options include four Miami-inspired outlets showcasing the rich culinary culture of the area, making it a vibrant... Show More
Job Requirements
- Minimum of one (1) year guest service experience in hotel hospitality preferred
- Experience with previous Property Management System, preferred Opera System
- Ability to stand and walk for long periods of time required
- Ability to work weekends, evenings, holidays as necessary/required
Job Qualifications
- Minimum of one (1) year guest service experience in hotel hospitality preferred
- Experience with previous Property Management System, preferred Opera System
- Ability to stand and walk for long periods of time required
- Ability to work weekends, evenings, holidays as necessary/required
- Excellent verbal and written communication skills
- Friendly and warm demeanor
- Proactive and adaptable
Job Duties
- Greets and registers guests in a friendly, professional, and efficient manner, assigning rooms which satisfy all special requests
- Obtain necessary credit and payment information from the guest
- Sell rooms in accordance with Front Desk sales strategies
- Ensure knowledge of all banquet event orders and resumes of upcoming groups and events
- Provide detailed information about room types, amenities, and hotel facilities to guests, also address guest inquiries
- Provide detailed information about local attractions, including travel directions
- promoting hotel facilities, food and beverage outlets, and recreational programs
- Monitor, communicate, and respond to guest feedback to enhance service quality
- Develops and maintains resources and contacts to ensure that hotel guests receive up to date information on a broad variety of activities and events
- Maintains overall cleanliness and appearance of the Front Desk, and lobby area, including temperature, lighting, and music
- Perform check-out and cash handling activities in accordance with all hotel cash handling policies and procedures
- Handle emergencies with professionalism while ensuring the safety and security of guests and staff
- Perform additional duties as assigned
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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