Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.72 - $22.72
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
competitive base salary
Paid Time Off
Medical insurance
Dental Insurance
Vision Insurance
Life insurance
Pet insurance
401k plan
Costco Membership
Bereavement leave
Management Contract Referral Program
Education Assistance
employee hotel rates
Monthly Cell Phone Stipend
Dry Cleaning Services
Hotel Level Executive Bonus Program
retention bonuses
Lead Share Program
Associate awards and referral bonus programs
Job Description
Springboard Hospitality is a premier third-party hotel management company with an extensive 30-year history of transforming lifestyle hotels from the islands of Hawaii to the tip of Florida. Known for managing one of the most diverse portfolios in the hospitality industry, Springboard is a company filled with a diverse team of independent innovators, savvy storytellers, adventure-seekers, tech entrepreneurs, free-thinkers, and community leaders. The company focuses on delivering exceptional hotel experiences by fostering authentic human connection, exploration, and discovery, all while driving revenue and empowering traveler journeys. This dedication to creating memorable moments—from front desk interactions to inspired onsite programming—sets Springboard... Show More
Job Requirements
- Must be able to stand for a minimum of 8 hours
- Must be able to lift up to 60lbs
- Must have full availability 7 days a week including weekends and holidays
- Must be able to work all shifts: AM, MID, PM, and occasional overnights
- Reliable transportation required
- Ability to remain composed and courteous under pressure
- Must possess basic computer proficiency and minimum typing speed of 50 words per minute
- Willing to abide by company payroll and conduct policies
- Ability to travel as needed for hotel familiarization and meetings
Job Qualifications
- High school diploma or GED required
- College degree preferred
- One or more years of previous front desk or related hotel/administrative experience
- Proficient in Microsoft Office including Outlook, Excel, PowerPoint, and Word
- Previous experience with hotel management systems such as OPERA preferred
- Strong interpersonal and communication skills
- Ability to work independently and as part of a team
- Able to multi-task effectively in a fast-paced environment
- Basic knowledge of arithmetic
- Ability to read, write, and understand English
- Professional and hospitality-oriented demeanor
Job Duties
- Register guests and manage reservations including modifications and cancellations
- Assist with hotel operator and concierge duties as needed
- Communicate hotel features, services, and amenities to guests
- Process guest check-ins and check-outs accurately using OPERA or equivalent systems
- Maintain guest history files and set up accurate guest accounts
- Resolve guest complaints and ensure high levels of guest satisfaction
- Maintain organized and clean work area and ensure bank accuracy and security
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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