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Front Office Agent

Job Overview

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Employment Type

Hourly
Part-time
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Compensation

Type:
Hourly
Rate:
Exact $23.50
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Work Schedule

Flexible

Job Description

Starwood Hotels, founded in 2006 by Barry Sternlicht, is a distinguished luxury hotel brand management company affiliated with the global private investment firm Starwood Capital Group. With a strong mission-driven culture, the organization places genuine emphasis on purpose that guides its operations and values. Starwood Hotels prides itself on fostering a diverse, inclusive, and sustainable workforce where every team member is empowered to contribute meaningfully. The company is dedicated to creating exceptional guest experiences while caring for the environment and building a community of like-minded travelers. Starwood Hotels values collaboration, respect for nature, and the delivery of exemplary service, aiming... Show More

Job Requirements

  • high school diploma or equivalent
  • minimum one year of similar work experience in guest or customer service
  • ability to speak a secondary language is a plus
  • flexible availability to work various shifts in a 24-hour operation
  • strong communication skills
  • detail oriented
  • ability to multitask
  • good interpersonal skills

Job Qualifications

  • minimum of one year experience in hotel operations or guest services
  • strong communication and interpersonal skills
  • ability to multi-task and work in a fast-paced environment
  • knowledge of additional languages is a plus
  • detail oriented with a focus on guest satisfaction
  • ability to work flexibly in a 24-hour operation
  • teamwork and collaboration skills

Job Duties

  • greet and welcome guests upon arrival
  • manage guest check-in and check-out procedures efficiently
  • provide detailed information about hotel services, amenities, and local attractions
  • resolve guest complaints and concerns promptly and professionally
  • maintain accurate guest records and process transactions
  • collaborate with other hotel departments to ensure seamless guest experiences
  • assist guests with special requests and ensure their needs are met throughout their stay

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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