Front of House Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
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Benefits

Paid Time Off
Opportunities for advancement
flexible schedule

Job Description

Firebirds Wood Fired Grill is a renowned restaurant known for its vibrant atmosphere, delicious wood-fired cuisine, and exceptional service. This dining establishment prides itself on delivering first-class hospitality and creating memorable experiences for each guest. Located in multiple locations, Firebirds is committed to a culture that values teamwork and continuous development. Firebirds focuses on upholding high standards of quality, with an emphasis on handcrafted cocktails, well-prepared meals, and genuine hospitality. The restaurant embodies a family-like environment where employees are supported, trained, and recognized for their contributions. Their mission is to ensure that every guest feels welcomed and important from the moment they arrive to the moment they leave, making each visit a unique and enjoyable experience.

The Front of House Team at Firebirds Wood Fired Grill consists of Servers, Bartenders, Hosts, and To-Go Servers who collaborate seamlessly to deliver outstanding customer service. These roles are integral to creating an inviting and friendly atmosphere for guests. Firebirds emphasizes the importance of training and development, especially for those new to the restaurant industry but passionate about learning. New team members can expect thorough onboarding and ongoing education designed to cultivate hospitality expertise. The employment type encompasses full and part-time positions with competitive hourly wages. Firebirds values flexibility in scheduling to accommodate various lifestyle needs and offers time off during major holidays such as Christmas and Thanksgiving. Additionally, eligible employees gain access to benefits including medical coverage and paid time off. The company is actively expanding with new store openings, offering growth opportunities and career advancement within a dynamic restaurant environment. Working at Firebirds promises a vibrant workplace culture supported by team motivation events, discounted meals, contests, and prizes, making the Front of House roles attractive for those who seek both professional growth and a positive work environment. Firebirds Wood Fired Grill is an equal opportunity employer committed to fair hiring practices and inclusivity, making it a welcoming workplace for diverse candidates.

Job Requirements

  • High school diploma or equivalent preferred
  • Previous experience in hospitality or customer service is a plus but not required
  • Ability to follow hygiene and uniform standards
  • Knowledge of and practice of established safety procedures
  • Strong team collaboration skills
  • Punctuality and reliability
  • Ability to handle a fast-paced work environment
  • Must be able to work flexible schedules including holidays
  • Willingness to learn and be coachable

Job Qualifications

  • Excellent written and oral communication skills
  • Ability to perform simple mathematical calculations
  • Ability to work on feet for 8 hours or more a day
  • Ability to bend, kneel, and lift items up to 25 pounds frequently
  • Patient and guest-oriented mindset
  • Ability to maintain positive working relationships with team members
  • Attention to cleanliness and safety procedures
  • Must have reliable transportation
  • Must be 18 years or older for Front of House positions

Job Duties

  • Create extraordinary guest experiences from arrival to departure
  • Provide first-class service with genuine hospitality
  • Prepare and serve handcrafted cocktails and quality food items
  • Maintain proper hygiene and uniform standards
  • Practice safety habits when handling food and using equipment
  • Complete closing and weekly cleaning checklists
  • Work effectively with a fast-paced team environment

Job Criteria

Experience

Entry Level (1-2 years)


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