Front of House Team Member

Job Overview

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Employment Type

Part-time
Hourly
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Work Schedule

Flexible
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Benefits

flexible schedules
competitive hourly wage
Medical insurance
Paid Time Off
Employee Discounts
ongoing training
Career advancement opportunities

Job Description

Firebirds Wood Fired Grill is a renowned restaurant chain known for its exceptional dining experience, combining contemporary American cuisine with a warm and inviting atmosphere. With a focus on wood-fired cooking, Firebirds delivers rich flavors and quality meals to its guests, making each visit a memorable occasion. The establishment prides itself on its commitment to hospitality, quality service, and creating a welcoming environment where guests feel valued and cared for from the moment they enter until they leave. As a restaurant that values its employees as much as its patrons, Firebirds invests heavily in extensive training and development to ensure team members are well-prepared and confident in their roles.

The Front of House Team at Firebirds Wood Fired Grill plays a crucial role in delivering this exceptional experience, consisting of servers, bartenders, hosts, and to-go servers who work together seamlessly to provide a first-class service. This role is about more than just serving food; it’s about making guests feel welcomed and important through handcrafted cocktails and genuine hospitality. The position is ideal for individuals passionate about the hospitality industry, whether they are seasoned professionals or newcomers eager to learn and grow within the restaurant setting. Firebirds offers flexible schedules, a competitive hourly wage, and opportunities for career advancement as the company continues to grow with new store openings. In addition, the company provides extensive training and continued education to help team members become experts in their roles. Benefits include medical coverage, paid time off, discounted meals, and employee contests with exciting prizes. Firebirds is dedicated to fostering a positive work environment where every Front of House Team member feels like a valued part of the Firebirds family, emphasizing teamwork, cleanliness, safety, and excellent guest service.

Job Requirements

  • high school diploma or equivalent
  • previous experience in customer service or hospitality preferred
  • ability to work in a fast-paced environment
  • strong interpersonal skills
  • flexible availability including nights, weekends, and holidays
  • ability to stand for extended periods
  • willingness to learn and grow within the company
  • reliable transportation
  • age 18 or older

Job Qualifications

  • excellent written and oral communication skills
  • ability to perform simple mathematical calculations
  • ability to work on feet for 8 hours or more a day
  • ability to bend, kneel, and lift items frequently weighing up to 25 pounds
  • ability to be patient and have a guest-oriented mindset
  • ability to maintain positive working relationships with all team members
  • attention to cleanliness and safety procedures
  • must have reliable transportation
  • 18+ age requirement for Front of House positions

Job Duties

  • provide exceptional customer service to guests
  • prepare and serve handcrafted cocktails and beverages
  • greet and seat guests promptly and courteously
  • maintain cleanliness and organization of the Front of House area
  • follow proper hygiene and uniform standards
  • adhere to safety procedures when handling food and equipment
  • complete closing and weekly cleaning checklists

Job Criteria

Experience

Entry Level (1-2 years)


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