Front Of House Team Member

Jaggers, operated by The Saxton Group, is a well-established restaurant franchise known for its commitment to genuine hospitality and community involvement. The Saxton Group emphasizes employee development, operational excellence, and product safety while focusing on growth and profitability. As a franchisee of Jaggers, The Saxton Group takes pride in creating a work environment where employees are valued and supported, aligning with their mission to put people at the heart of everything they do. They ensure equal employment opportunities and maintain a respectful workplace free from discrimination and harassment, adhering to all federal, state, and local laws.

The Front of House (FOH) Team Member role at Jaggers is a dynamic position encompassing multiple responsibilities across counter service, drive-thru order taking, drink preparation, and drive-thru window service. Employees in this position are essential to delivering a seamless customer experience, from accurately taking orders and processing payments to preparing beverages according to company standards. The role demands excellent multitasking abilities, a keen understanding of the menu, and the capacity to troubleshoot guest concerns efficiently.

Applicants can expect to engage with customers in various settings, including outdoor drive-thru lanes using tablet Point of Sale software, indoor counter service, and at the drive-thru window where direct interaction occurs. The FOH Team Member is responsible for upholding the highest standards of customer service by ensuring order accuracy, timely delivery, and maintaining a clean and safe environment. Employees work as part of a collaborative team, assisting each other throughout their shifts to achieve operational excellence.

Compensation for this hourly position ranges from $9.00 to $15.50 per hour, reflecting the varying levels of experience and shift times. This role also offers a chance to develop valuable skills in communication, time management, and teamwork while working in a fast-paced restaurant environment. Candidates with a strong work ethic, integrity, and the ability to work under pressure will thrive in this role. Jaggers and The Saxton Group prioritize employee well-being, maintaining proper dress code, hygiene, and sanitation standards to ensure a positive working atmosphere.

Overall, the FOH Team Member at Jaggers is a critical frontline position that directly impacts guest satisfaction and operational success. Those passionate about delivering excellent customer service and willing to engage in a variety of restaurant functions will find this role rewarding. The restaurant environment offers physical challenges such as standing, walking, reaching, and lifting throughout the shift, providing an active and engaging workday. By joining Jaggers, employees join a team dedicated to operational excellence and community involvement, backed by a supportive management team committed to employee growth and development.