Front of House Server

Lancaster, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Hourly

Work Schedule

Flexible

Benefits

Work in a fun, high-energy environment where the big game is always on it's a perk of the job!

Receive pay on a weekly basis

Enjoy flexible options for scheduling shifts

Access generous discounts on shift meals and family dining

Benefit from industry-leading training programs and continuous learning opportunities

Clear pathways for career growth and advancement

paid time off (PTO)

Participation in a 401(k) Retirement Plan with a Company Match

tuition reimbursement assistance

Comprehensive coverage through Medical, Dental, and Vision Insurance plans

Opportunity to participate in the Champions of Hope Community Involvement Program

lucrative cash referral program

Access to Journey wellbeing support tools

Exclusive discounts through the PerkSpot Discount Program

Robust Recognition Program for acknowledging outstanding employee performance

Access to Slip Resistant Shoes Programs to ensure workplace safety

Opportunities to engage in Community and Charitable Involvement Initiatives

Participation in the Igniting Dreams Grant Program

Engaging Training Contests to keep skills sharp and fun

Job Description

Buffalo Wild Wings is a renowned casual dining restaurant and sports bar chain that has built a strong reputation for delivering an exciting, high-energy atmosphere where guests can enjoy great food, enthusiastic company, and the thrill of watching live sports. With its distinctive wing-centric menu and a lively setting featuring numerous big-screen TVs, Buffalo Wild Wings offers a unique dining experience that appeals to sports fans and food lovers alike. As a leader in the casual dining industry, the company prides itself on fostering a welcoming and fun environment for both guests and employees. Buffalo Wild Wings is committed to providing excellent customer service, quality food, and memorable moments that keep guests coming back.

The Front of House Server role at Buffalo Wild Wings is much more than simply taking orders; it is about being the chief experience creator for each guest that walks through the door. Serving as the energetic host and attentive organizer, this role involves elevating the dining experience by guiding guests through the menu, offering personalized recommendations, and ensuring the restaurant feels like the ultimate destination for great food and great times. The server plays a vital role in creating a warm and welcoming ambiance, making every guest feel uniquely important, and turning a routine meal into a high-five-worthy memory. This position requires exceptional attention to detail, strong multitasking capabilities, and a heartfelt dedication to delivering superior service.

Working as a Front of House Server at Buffalo Wild Wings means being part of a dynamic team that thrives on high energy and fast-paced service, especially during game days when the restaurant buzzes with excitement. The role involves coordinating smoothly with kitchen and bar staff to maintain quality and timeliness, monitoring dining areas to proactively anticipate guest needs, and handling payments with accuracy and efficiency. Safety and sanitation standards, including responsible alcohol service, are rigorously observed to ensure guest well-being.

Moreover, Buffalo Wild Wings values its employees and offers comprehensive benefits including access to industry-leading training, clear pathways for career advancement, flexible scheduling options, and a robust rewards and recognition program. Employees enjoy weekly pay, generous meal discounts, paid time off, retirement plan options with company match, tuition reimbursement, and various wellness and community support programs. This makes the Front of House Server role not only a rewarding career opportunity but also a chance to grow and thrive within a supportive company culture focused on employee success and guest satisfaction.

Job Requirements

High school diploma or equivalent
Previous experience in customer service or restaurant environment preferred
Ability to work in a fast-paced, high-energy setting
Strong communication and interpersonal skills
Ability to stand and move for extended periods
Availability to work flexible shifts including nights, weekends, and holidays

Job Qualifications

Possesses a natural knack for creating an energetic and genuinely welcoming environment, making every guest feel uniquely important
Excels at organizing the guest experience, demonstrating exceptional attention to detail, strong multi-tasking abilities, and a heartfelt dedication to delivering superior service

Job Duties

Your role is to elevate the dining moment for every guest, guiding them through our menu and ensuring our restaurant feels like their ultimate destination for great food, enthusiastic company, and the thrill of the game
You'll be the high-energy host and the attentive organizer, turning a routine meal into a high-five-worthy memory
Warmly greet all guests and guide them through the dining experience with enthusiasm and expertise
Accurately take food and beverage orders, offering personalized suggestions and answering questions about the menu, ingredients, and preparation
Deliver food and drinks promptly and correctly, ensuring high quality and presentation standards are met
Monitor dining areas to proactively anticipate guest needs, promptly addressing any concerns or requests
Process payments accurately and efficiently, handling cash and electronic transactions
Maintain cleanliness and organization of all assigned stations, including table maintenance and resetting
Adhere to all safety and sanitation standards, including responsible alcohol service guidelines
Collaborate effectively with kitchen staff, bartenders, and other front-of-house team members to ensure smooth service flow