Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $65,000.00 - $75,000.00
Work Schedule
Rotating Shifts
Day Shifts
Benefits
competitive salary
Comprehensive health insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee Discounts
Professional development opportunities
Job Description
City Experiences is a renowned entertainment and hospitality company dedicated to creating unforgettable moments and experiences on land and water. With over 40 years of success built through organic growth and strategic acquisitions, City Experiences now boasts a diverse portfolio of more than 25 dynamic brands that impressively welcome upwards of 30 million guests and riders annually. The company is particularly known for its commitment to delivering exceptional customer service and quality entertainment in unique settings, including city cruises, sightseeing tours, and other travel experiences. Situated in the vibrant city of Washington, DC, City Experiences is seeking to enhance its... Show More
Job Requirements
- High school diploma or equivalent
- minimum of five years of total restaurant experience in full-service, high volume environment
- supervisory experience
- associates or bachelor's degree in related field preferred
- responsible alcohol service requirements with TIPS certification preferred
- responsible for meeting health department sanitation codes and requirements with ServSafe certification preferred
- moderate computer skills
- ability to establish and maintain effective working relationships
- ability to listen effectively, assess situations, identify solutions and gain consensus
Job Qualifications
- High school diploma or equivalent
- minimum of five years of total restaurant experience in full-service, high volume environment
- supervisory experience required
- associates or bachelor's degree in related field preferred
- TIPS certification preferred
- ServSafe certification preferred
- moderate computer skills with proficiency in Microsoft Office, point of sale systems, and web-based applications
- ability to establish and maintain effective working relationships
- strong listening and problem-solving skills
Job Duties
- Provide exceptional hospitality to guests and shipmates as prescribed in our RESPECT Service System
- rotate as shift manager and ensure adherence to cruise scripts, supervision of staff, quality meal service and entertainment
- gather necessary information from other departments to ensure guest satisfaction including special requests and additional services
- conduct pre-cruise meetings and communicate necessary information to employees regarding cruise specifics such as seating charts and boarding procedures
- maintain highest standards of safety for customers and staff
- maintain highest standards of sanitation in accordance with local regulations and corporate guidelines
- develop and execute programs that improve the level of service and product quality
Job Qualifications
Experience
Expert Level (7+ years)
Job Location
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