Front of House Operations Manager

New Braunfels, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Salary

Range $67,000.00 - $1.00

Work Schedule

Flexible

Weekend Shifts

Benefits

Free play

Half-price food

Health Insurance

Dental Insurance

Vision Insurance

401K with company match

Paid Time Off

Job Description

Topgolf is a renowned sports entertainment company that has revolutionized how millions of people engage with the game of golf by blending golf, food and beverage, events, and entertainment into a unique, high-energy venue experience. With locations in multiple cities, including New Braunfels, Texas, Topgolf provides a dynamic environment that combines fun, social interaction, and cutting-edge technology to deliver an unforgettable experience for guests of all skill levels. The company prides itself on its vibrant venue atmosphere where operational excellence and exceptional guest experiences are priorities. Topgolf is not just a place to play; it is a place to build a serious career, especially for those passionate about hospitality, guest services, and venue management.

This opportunity in New Braunfels is for a Front of House Operations Manager position, with an annual base salary starting at $67,000 plus bonuses and comprehensive benefits including health insurance, 401K with company match, paid time off, and more. This managerial role is critical as it leads the combined Guest Services and Food & Beverage teams to deliver seamless and memorable experiences across all front-of-house operations. The successful candidate will oversee staffing, scheduling, coaching, and team development while ensuring that guest safety and satisfaction remain at the forefront of every decision. This role also requires managing the operational flow of game systems, bay experiences, and food and beverage functions, maintaining budget control, and driving business performance.

The Front of House Operations Manager plays an instrumental role in maintaining a guest-centric culture while leading a united team that excels in delivering efficient, enjoyable, and safe service. The position demands a leader with a blend of operational precision and hospitality instinct, capable of managing busy, high-volume environments while fostering team accountability and enthusiasm. This role will require working flexible hours, including evenings, weekends, holidays, and extended hours during peak seasons or special events, embodying Topgolf’s core values of fun, one team, excellence, courage, and caring.

Joining Topgolf means becoming part of an innovative community dedicated to excellence in operations and guest relations. The Front of House Operations Manager will be central to shaping the customer journey by improving processes and elevating the overall guest experience. This role is ideal for experienced venue managers who thrive in fast-paced settings and are looking to apply their leadership skills to make every guest experience exceptional and repeatable. Topgolf is committed to diversity, equity, inclusion, and equal opportunity, ensuring all team members are valued and supported.

Job Requirements

High school diploma or equivalent
5+ years restaurant, hotel, or entertainment venue management experience
At least 2 recent years as assistant general manager or general manager in multi-department operation
Experience leading both food and beverage and guest-facing operations
Excellent communication skills
Time management skills
Organizational skills
Availability to work varied shifts including evenings, weekends, and holidays
Ability to obtain required licenses and certifications
Must be 21 years of age or older

Job Qualifications

5+ years of restaurant, hotel, or entertainment venue management experience with at least 2 recent years as an assistant general manager or general manager in a multi-department operation
Experience leading both food and beverage and guest-facing operations
High school diploma or equivalent
Excellent communication, time management, and organizational skills
Availability to work varied shifts including evenings, weekends, and holidays
Ability to obtain required licenses and certifications for your location
Must be 21 years of age or older as required by state or local law

Job Duties

Supervise guest services and food & beverage teams in delivering best-in-class experiences
Ensure all guest areas, bays, tee line, dining, and common areas are fully staffed and running efficiently
Uphold operating standards and drive guest safety and satisfaction across every touchpoint
Stay visible on the floor and engage with guests to continuously assess and elevate their experience
Lead hiring, scheduling, onboarding, and ongoing development for both departments
Manage the game system, bay operations, guest safety, and golf and game supply inventory
Oversee food and beverage preparation and service standards, including product quality and cost management
Control department budgets and spending across both functions
Manage leagues, clinics, retail sales, and venue-wide operational activities
Leverage business metrics and trends to maximize profit and revenue
Identify and act on opportunities to improve guest satisfaction scores and operational efficiency
Support opening, closing, and shift management responsibilities as needed
Demonstrate Topgolf's core values: fun, one team, excellence, courage, and caring