Job Overview

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Employment Type

Full-time
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Compensation

Hourly
Range $13.00 - $23.00
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Work Schedule

Standard Hours
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Benefits

Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Career development opportunities
performance bonuses

Job Description

Jalapeno Tree is a vibrant and welcoming restaurant chain known for its commitment to delivering Crazy Good Mexican Food. With a passion for authentic flavors, exceptional guest service, and a lively dining atmosphere, Jalapeno Tree has established itself as a favorite destination for food lovers seeking a unique Mexican culinary experience. The restaurant prides itself on maintaining high standards of quality, cleanliness, and hospitality, ensuring every guest leaves with a memorable dining experience.

The Front of House (FOH) Manager at Jalapeno Tree plays a crucial leadership role in the restaurant's day-to-day operations. This position is designed for an individual who excels in managing all aspects of guest service, bar operations, and staff leadership. As an FOH Manager, you will be responsible for overseeing the guest experience from the moment they enter the restaurant to the time they leave, ensuring that every interaction aligns with the brand's commitment to excellence. This role requires strong organizational skills, attention to detail, and the ability to lead by example.

In this position, you will manage scheduling and training of the front-of-house staff, ensuring that all team members are well-prepared to deliver superior service. You will also be the primary point of contact for guest interactions, handling any concerns promptly and professionally to maintain customer satisfaction. Additionally, the FOH Manager is tasked with controlling bar and beverage costs, upholding health and safety standards, and maintaining cleanliness throughout the dining area.

This role demands a proactive leader who can coach and develop team members to perform at their best while fostering a positive work environment. As a shift leader, you will drive performance metrics, manage service execution, and ensure product quality consistently meets Jalapeno Tree's high standards. Managers begin their journey with comprehensive initial training in Tyler, TX, gaining the skills and knowledge necessary before transitioning to their assigned store locations. This structured training ensures that every FOH Manager upholds the values and operational excellence that define Jalapeno Tree.

Overall, the FOH Manager position at Jalapeno Tree is ideal for an energetic, customer-focused individual with a passion for hospitality and team leadership, seeking to grow their career within a dynamic and fast-paced restaurant setting.

Job Requirements

  • high school diploma or equivalent
  • prior experience in a supervisory or managerial role within a restaurant
  • strong organizational and multitasking abilities
  • effective communication skills
  • ability to work flexible hours including evenings and weekends
  • willingness to complete initial training in Tyler, TX

Job Qualifications

  • previous experience in restaurant management or similar hospitality role
  • strong leadership and communication skills
  • knowledge of health and safety regulations
  • ability to manage cost controls and inventory
  • excellent customer service orientation
  • capability to train and motivate team members

Job Duties

  • lead day-to-day restaurant operations with a strong emphasis on guest service
  • oversee scheduling and training of front-of-house staff
  • manage bar and beverage cost controls
  • ensure cleanliness and compliance with health and safety standards
  • interact with guests and resolve concerns to maintain satisfaction
  • coach and develop FOH team members
  • drive performance through effective shift leadership

Job Criteria

Experience

Mid Level (3-7 years)


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