Job Overview
Employment Type
Full-time
Work Schedule
Rotating Shifts
Day Shifts
Benefits
Free play
Half price food
Health Insurance
Dental Insurance
Vision Insurance
401(k) playmaker match
Free mental well-being platform
Job Description
Topgolf Entertainment Group is a leading global sports and entertainment community that offers a unique and dynamic venue experience combining technology, food, drinks, and games to create unforgettable moments for guests of all ages. Located in Knoxville, Tennessee, Topgolf provides an energetic and interactive environment where guests come to enjoy a high-quality hospitality experience alongside engaging entertainment. As an industry leader in venue operations, Topgolf prides itself on fostering a culture of fun, inclusivity, and excellence, delivering memorable experiences while maintaining top standards in guest service and operational excellence.
The Assistant General Manager role at Topgolf in Knoxville is a pivotal leadership position responsible for overseeing the daily front of house operations while driving the team to deliver exceptional guest experiences. The position requires someone who can effectively lead and inspire the team, ensuring that all aspects of service and hospitality standards are consistently met and exceeded. This role demands a hands-on approach, with the Assistant General Manager actively engaging with guests and team members throughout shifts to assess guest satisfaction and operational effectiveness.
In this position, you will be charged with upholding Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring, which are integral to maintaining a positive and high-energy work environment. The role involves supervising front of house team members, providing coaching and development to foster a team culture rooted in accountability and care, and managing shift operations including opening and closing procedures. Utilizing business metrics and guest feedback is critical to this position as you will be expected to drive continuous performance improvements and maximize revenue and profitability within your scope of responsibility.
The Assistant General Manager also plays a key role in supporting hiring processes, scheduling, onboarding, inventory management, and ensuring all operational standards and safety regulations are strictly followed. You must be comfortable working in a fast-paced, energetic venue and be capable of managing competing priorities while demonstrating exceptional communication skills tailored to various audiences including guests, team members, and leadership.
This role is well-suited for individuals with at least two years of management experience in restaurants, hotels, or similar entertainment venues, who thrive on teamwork, are customer-focused, and have a strong drive for results. Physical requirements include the ability to lift and move items, remain on your feet for extended periods, and work in varying weather conditions. The role embodies a balance of operational oversight and guest-focused engagement, making it an exciting opportunity to contribute to Topgolf’s continued success and growth in Knoxville.
The Assistant General Manager role at Topgolf in Knoxville is a pivotal leadership position responsible for overseeing the daily front of house operations while driving the team to deliver exceptional guest experiences. The position requires someone who can effectively lead and inspire the team, ensuring that all aspects of service and hospitality standards are consistently met and exceeded. This role demands a hands-on approach, with the Assistant General Manager actively engaging with guests and team members throughout shifts to assess guest satisfaction and operational effectiveness.
In this position, you will be charged with upholding Topgolf's core values of Fun, One Team, Excellence, Courage, and Caring, which are integral to maintaining a positive and high-energy work environment. The role involves supervising front of house team members, providing coaching and development to foster a team culture rooted in accountability and care, and managing shift operations including opening and closing procedures. Utilizing business metrics and guest feedback is critical to this position as you will be expected to drive continuous performance improvements and maximize revenue and profitability within your scope of responsibility.
The Assistant General Manager also plays a key role in supporting hiring processes, scheduling, onboarding, inventory management, and ensuring all operational standards and safety regulations are strictly followed. You must be comfortable working in a fast-paced, energetic venue and be capable of managing competing priorities while demonstrating exceptional communication skills tailored to various audiences including guests, team members, and leadership.
This role is well-suited for individuals with at least two years of management experience in restaurants, hotels, or similar entertainment venues, who thrive on teamwork, are customer-focused, and have a strong drive for results. Physical requirements include the ability to lift and move items, remain on your feet for extended periods, and work in varying weather conditions. The role embodies a balance of operational oversight and guest-focused engagement, making it an exciting opportunity to contribute to Topgolf’s continued success and growth in Knoxville.
Job Requirements
- Ability to lift, carry, and move items up to 50 pounds on an occasional basis, including bending, stooping, and carrying
- Ability to remain on your feet and in motion for extended periods throughout the shift, including standing, walking, and navigating stairs
- Ability to perform a variety of physical tasks consistently throughout the workday in a fast-paced, high-energy venue environment
- Ability to work in varying outdoor weather conditions for extended periods of time, including heat, cold, and inclement weather
- Ability to communicate clearly and effectively in a venue environment that may include moderate to high levels of background noise
- Ability to remain in a stationary position for periods of time while performing desk-based tasks, including working at a computer and reviewing documents
Job Qualifications
- 2+ years of restaurant, hotel, or entertainment venue management experience as an Assistant General Manager or General Manager
- High school diploma or equivalent
- Ability to obtain required licenses and certifications for your location
- Must be 21 years of age or older as required by state or local law
Job Duties
- Lead the guest experience by setting daily standards for service and hospitality across the front of house
- Stay visible on the floor and interact with guests to assess and elevate their experience
- Uphold operating procedures and guest safety and satisfaction standards
- Ensure all guest areas are fully staffed and functioning efficiently
- Supervise front of house team members and coach them in the moment
- Drive team member engagement and create a team culture rooted in care and accountability
- Support hiring, scheduling, onboarding, and ongoing development
- Delegate tasks clearly and follow up to ensure completion
- Execute opening and closing procedures and manage assigned shifts
- Use business metrics and guest feedback to drive performance improvements
- Maximize revenue and profit within your area of responsibility
- Support ordering, inventory management, and facilities needs as assigned
- Demonstrate Topgolf's core values: Fun, One Team, Excellence, Courage, and Caring
- Maintain compliance with all health, safety, and operational standards
- Champion a positive, high-energy work environment that reflects the Topgolf brand
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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