Front of House Manager

Fargo, ND, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Hourly

Range $15.25 - $27.25

Work Schedule

Flexible

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

flexible schedule

Professional Development

Retirement Plan

Job Description

Boston's Restaurant and Sports Bar is a vibrant franchisee-operated establishment that combines the warmth of a family-friendly dining environment with the energy and excitement of a lively sports bar. Known for its handcrafted pizzas, scratch-made gourmet meals, craft cocktails, and a variety of local beers, Boston's has established itself as America's Sports Restaurant, a place where communities gather to enjoy sports events and celebrate special occasions such as birthdays, family reunions, coworker happy hours, and fundraisers. The franchisee model means that each Boston's location is independently owned and operated, allowing for unique management styles and varied wage and benefit programs tailored to the local market and team needs. This individual ownership structure fosters a strong community connection and responsiveness to guest preferences and regional trends.

The Front of House Manager position at Boston's Restaurant and Sports Bar plays a critical role in shaping and maintaining the guest experience. Reporting directly to the General Manager, the Front of House Manager is charged with overseeing all aspects of front-of-house operations including hiring, training, and developing the servers, hosts, bartenders, and hourly supervisors. This leadership position demands a dynamic individual who can inspire and lead a positive, guest-focused culture while ensuring operational efficiency and financial performance. The manager will be responsible for meeting budgeted financial benchmarks, controlling labor costs, and achieving guest satisfaction goals. Maintaining a spotless, sanitary, and inviting atmosphere for guests is paramount, underscoring the importance of health and safety standards in the role.

This position requires a proactive leader with strong business acumen and the ability to thrive in a fast-paced environment. The Front of House Manager must excel in scheduling staffing to meet budgetary constraints and service needs, resolving guest issues promptly to maintain high satisfaction levels, and enforcing alcohol service policies in compliance with licensing authorities and company guidelines. Moreover, this role involves implementing security protocols to ensure the safety of guests and employees alike. The successful candidate will embody a leadership style that combines urgency with a commanding presence, guiding the team through busy periods while fostering an environment of teamwork and positivity. Flexibility in work hours, including evenings, weekends, and holidays, is necessary to support the restaurant's operational demands and community engagement. This comprehensive role offers the opportunity to be a central figure in a well-loved dining and entertainment venue, contributing directly to memorable guest experiences and the overall success of the franchisee location.

Job Requirements

high school diploma or equivalent
3-5 years of progressive management experience in full-service restaurant
strong leadership ability
proficiency with computers including MS Word, Excel, and POS
flexible availability including evenings, weekends, and holidays
strong analytical and decision-making skills
high sense of urgency and command presence management style
excellent communication and interpersonal skills
ability to multi-task and work under pressure
able to perform during peak volume times
eligible to work in the United States

Job Qualifications

3-5 years of progressive management experience in a full-service restaurant
proven leadership skills and ability to follow-through
knowledge of computers including MS Word, Excel, and Point of Sale systems
ability to work flexible hours during evenings, weekends, and holidays
strong analytical and decision-making skills
strong sense of urgency and command presence management style
leadership skills including ability to direct, coach, and supervise a team
strong business acumen including understanding of budgets and operating costs
strong communication and interpersonal skills, both written and oral
customer service skills to exceed guest expectations
ability to multi-task in a fast-paced environment
ability to perform efficiently during high volume peak periods
eligibility to work in the United States

Job Duties

Create, lead, and manage a positive and fun restaurant culture
increase sales by ensuring guest satisfaction and prompt problem resolution
lead, manage, and deliver a friendly guest focused experience
schedule FOH team in accordance with budgeted targets and service goals
maintain a positive attitude that promotes teamwork within the restaurant
ensure operational and occupational health and safety standards are in place and followed
maintain appropriate security protocols for guest, employee, and restaurant safety
always ensure responsible selling and service of alcohol as mandated by licensing authorities and company guidelines
perform other duties as required