
Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Range $18.27 - $28.95
Work Schedule
Flexible
Weekend Shifts
Benefits
Healthcare coverage
Dental Insurance
Vision Insurance
Paid Time Off
Employee assistance program
Tuition Reimbursement
associate discounts
flexible scheduling
Job Description
Ralphs is a well-established supermarket chain based in California that merged with The Kroger Company in 1998. With over 180 stores throughout the state, Ralphs prides itself on serving diverse communities with a passion for food and people. As a member of the Kroger family, the company embraces core values such as respect, honesty, integrity, diversity, inclusion, and safety. Ralphs' mission is to bring people together through food, creating memorable experiences for customers, communities, and employees alike. The company highlights the importance of its people and strives to provide a supportive environment that fosters personal and professional growth. This allows employees to succeed not only in their current roles but also in their overall career paths.
The role of a Customer Service Associate at Ralphs is an opportunity for individuals who are caring, purpose-driven, and eager to learn. This position provides excellent experience in retail and customer service, enabling associates to engage directly with customers and assist them with their purchases while exemplifying Ralphs' core values. The associate will perform cashier functions, operate the customer service desk, and handle various transactions such as refunds, exchanges, bill payments, gift cards, and lottery services (except in Alaska). Responsible for maintaining the checkstand area and ensuring accuracy in transaction processing, this position also requires the ability to work in a fast-paced environment with flexible scheduling, including weekends, shifts, and overtime as needed.
Ralphs offers comprehensive benefits designed to support the well-being of its associates physically, emotionally, and financially. These include a wide range of healthcare options, paid time off, counseling through an Employee Assistance Program, discounts, tuition reimbursement, and opportunities for career growth via extensive training programs. The company is committed to equal employment opportunities and accommodating applicants with diverse backgrounds, including those with arrest or conviction records, ensuring compliance with local fair chance laws. This role is ideal for individuals seeking part-time or full-time employment with a major retail organization that values diversity, growth, and dedication to excellent customer service.
The role of a Customer Service Associate at Ralphs is an opportunity for individuals who are caring, purpose-driven, and eager to learn. This position provides excellent experience in retail and customer service, enabling associates to engage directly with customers and assist them with their purchases while exemplifying Ralphs' core values. The associate will perform cashier functions, operate the customer service desk, and handle various transactions such as refunds, exchanges, bill payments, gift cards, and lottery services (except in Alaska). Responsible for maintaining the checkstand area and ensuring accuracy in transaction processing, this position also requires the ability to work in a fast-paced environment with flexible scheduling, including weekends, shifts, and overtime as needed.
Ralphs offers comprehensive benefits designed to support the well-being of its associates physically, emotionally, and financially. These include a wide range of healthcare options, paid time off, counseling through an Employee Assistance Program, discounts, tuition reimbursement, and opportunities for career growth via extensive training programs. The company is committed to equal employment opportunities and accommodating applicants with diverse backgrounds, including those with arrest or conviction records, ensuring compliance with local fair chance laws. This role is ideal for individuals seeking part-time or full-time employment with a major retail organization that values diversity, growth, and dedication to excellent customer service.
Job Requirements
- High school diploma or general education degree (GED)
- six months cashier experience
- minimum 18 years of age or 19 years in Idaho or Alaska if selling tobacco
- ability to pass drug test
- ability to work in fast-paced environment
- ability to work weekends regularly, any shift and overtime
- ability to organize and prioritize tasks and projects
- accuracy and attention to detail
Job Qualifications
- High school diploma or general education degree (GED)
- six months cashier experience to work at customer service desk
- minimum 18 years of age/19 years in Idaho/19 years in Alaska if selling tobacco
- ability to work in a fast-paced environment
- ability to work weekends regularly, work any shift and work overtime as needed
- ability to organize/prioritize tasks/projects
- accuracy/attention to detail
- knowledge of company policies, procedures, and organizational structure preferred
- related retail experience preferred
Job Duties
- Deliver and encourage other associates to deliver excellent customer service
- perform cashier functions, including open/close register, ring sales, complete tender transactions, bag merchandise, make money drops and knowledge of produce codes
- complete file maintenance log for price discrepancies
- maintain cleanliness of checkstand area to housekeeping standards
- answer telephones
- comply with all corporate policies
- promote and follow company initiatives
- verify all Electronic Article Surveillance tags are deactivated or removed from products at point of sale
- respond to Electronic Article Surveillance pedestal activations and verify tag removal, as necessary
- maintain all store accounting functions
- prepare bank deposit of excess funds (cash and checks)
- open and close customer service desk
- process refunds, exchanges, money orders and transfers, bill pay, gift cards, purchase orders, equipment rentals
- provide lottery service (except Alaska) and fish and game licenses
- send/receive faxes
- administer lost and found
- run vendor reports
- work cooperatively in high paced and sometimes stressful environment
- manage conflict in a reasonable, nonconfrontational and cooperative manner
- act with honesty and integrity regarding customer and business information
- follow directions and seek assistance when necessary to resolve customer and business issues
- provide support and assistance through direct interaction with minors, individuals with special needs, and/or older adults
- perform the essential functions of this position with or without reasonable accommodation
Job Criteria
Experience
Entry Level (1-2 years)
Job Location
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