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Front End Lead Full Time

Job Overview

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Employment Type

Full-time
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Compensation

Type:
Hourly
Rate:
Range $16.00 - $20.00
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Work Schedule

Standard Hours
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Benefits

weekly pay
Free membership
generous time off
vacation
Medical insurance
Dental Insurance
Vision Insurance
401(k) Plan
company match
Personal Leave
holiday leave
sick leave
Bereavement leave
Jury duty leave

Job Description

BJ's Wholesale Club is a leading membership-only warehouse club that serves more than 34,000 team members across 235+ clubs and eight distribution centers. Operating with a strong commitment to inclusivity and collaboration, BJ's Wholesale Club fosters an environment where team members can grow both personally and professionally while being their authentic selves. As a key player in the retail and wholesale industry, BJ's Wholesale Club provides its members with convenient access to a broad variety of products and services aimed at helping families and homes save money and enjoy quality shopping experiences. BJ's Wholesale Club is known not only for... Show More

Job Requirements

  • High school diploma or equivalent
  • prior leadership experience preferred
  • prior experience in membership or sales preferred
  • prior cashier experience preferred
  • basic math skills
  • ability to move frequently on hard surfaces
  • ability to lift objects up to 30 pounds frequently, with assistance for heavier items
  • ability to work indoors with occasional exposure to cleaning agents and loud noises
  • regular and predictable attendance
  • ability to utilize system applications
  • ability to manage workflow using online task management systems

Job Qualifications

  • Prior leadership experience preferred
  • prior membership or sales knowledge and experience preferred
  • prior cashier experience preferred
  • basic math skills required

Job Duties

  • Supervises the front line including cashiers, self-checkout operators and membership desk in the absence of the Front End Manager
  • models and provides excellent member service while coaching, teaching and developing team members
  • drives membership metrics through acquisition, retention, loyalty and experience programs
  • drives member engagement, speed and productivity on the front end
  • trains, coaches, motivates, recognizes, and provides input on evaluation of frontline team members
  • utilizes cashier observation forms, cashier productivity boards, and membership metrics reports to drive performance and member engagement
  • performs front end responsibilities including closing through POS, and member escalated service issues
  • acts with sense of urgency to ensure members are assisted timely and efficiently
  • acts as backup for cashiers and membership sales ambassadors when needed
  • scans all club merchandise through POS to ensure accurate inventory counts and purchase totals
  • manages self-checkout lanes and assists members with operations and technical difficulties
  • collects payments and issues receipts, refunds, credits or change
  • stays up-to-date on merchandise promotions and information
  • supervises the cleanliness of front of club member servicing areas
  • navigates system applications and utilizes online task management system to manage workflow
  • performs other duties as assigned including working in other departments as needed
  • maintains all club policies and procedures

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

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