Job Overview
Employment Type
Full-time
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Training and development programs
competitive salary
Job Description
The Family Independence Administration (FIA) is a crucial branch of New York City's human services that provides temporary assistance and resources to individuals and families facing economic and social challenges. FIA's mission is centered on promoting self-sufficiency and independence through a variety of essential programs and services including temporary cash assistance, food stamps (SNAP), Medicaid, childcare support, eviction prevention, adult protective services, job training and employment support, domestic violence assistance, and child support enforcement among others. These diverse programs are designed to address the complex needs of vulnerable populations and help them move towards greater stability and improved quality of... Show More
Job Requirements
- Four-year high school diploma or equivalent
- one year of satisfactory clerical experience
- typing ability of minimum 100 keystrokes per minute
- permanent in Clerical Associate civil service title or eligible for 6.1.9 title change
- New York City residency within 90 days of appointment or eligibility to reside in specified counties
- ability to operate Front Door Electronic Reception System (FRED)
- availability to work 9 AM to 5 PM schedule
- willingness to assist individuals with diverse social service needs
Job Qualifications
- High school diploma or educational equivalent
- one year of clerical experience
- keyboard familiarity with the ability to type at least 100 keystrokes per minute
- experience using electronic reception systems preferred
- excellent communication skills
- ability to exercise independent judgment
- strong organizational skills
- ability to handle customer inquiries and resolve complaints professionally
- knowledge of social service programs or public assistance programs desirable
Job Duties
- Receive and direct customers to appropriate units within the Model Office
- provide visitors with information and ask reason for visit
- document arrival and arrival time of customers
- access appointment logs using Front Door Electronic Reception System (FRED) and determine if individual has an appointment
- perform case searches in FRED
- issue numbered and color-coded tickets and children’s corner passes
- direct visitors to appropriate floors for case management or food stamp areas
- review appointment letters, court papers, and other documents
- batch received materials by applying appropriate coding
- explain available services
- determine emergency situations to provide quick service and complaint resolution
- assign passes or tickets for access to designated areas
- distribute Public Assistance, Medicaid, and Food Stamps application kits
- respond to applicants’ questions
- assist participants in accessing case status information and walk-in assistance
Job Qualifications
Experience
Entry Level (1-2 years)
Job Location
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