Front Desk/Host

Scranton, PA, USA|Onsite

Job Overview

Employment Type

Part-time

Hourly

Compensation

Hourly

Range $13.00 - $14.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Night Shifts

Benefits

Dental Insurance

Health Insurance

flexible schedule

401(k)

Vision Insurance

Job Description

Dave & Buster's is a premier entertainment and dining establishment known for combining an exciting mix of delicious food, refreshing drinks, and a vibrant arcade atmosphere to create an unforgettable experience for its guests. Established as a leader in the entertainment dining industry, Dave & Buster's offers a unique blend of restaurant, bar, and game arcade, catering to families, friends, and groups looking for an all-out fun celebration. The company prides itself on fostering a lively and welcoming environment where guests can enjoy their time, whether they are dining, playing games, or celebrating special occasions. With numerous locations across the country, Dave & Buster's has garnered a reputation for exceptional customer service and a fun-filled atmosphere that guests return to time and time again. The culture at Dave & Buster's encourages teamwork, enthusiasm, and a commitment to creating memorable guest experiences.

The role of Front Desk Host at Dave & Buster's is critical in ensuring that every guest’s initial impression is positive and welcoming. This position is tailored for individuals who thrive in dynamic and fast-paced environments and who possess excellent communication skills. The Front Desk Host acts as the ambassador of the establishment, greeting guests with enthusiasm and guiding them through the process of game rentals, merchandise sales, and dining experiences. The role demands a friendly and approachable demeanor, along with the ability to multitask and interact efficiently with multiple guests simultaneously. Responsibilities include managing wait times, seating guests fairly and efficiently, maintaining cleanliness and organization at the front desk/host station, and collaborating effectively with other team members and management to ensure smooth operations.

This position offers flexible scheduling options that accommodate school or other jobs, making it an ideal role for students or individuals seeking part-time work. Dave & Buster's values its team members and offers an attractive benefits package including medical, dental, vision coverage, 401K, and free games, providing comprehensive support for their employees' health and well-being. Compensation for this role ranges from $13 to $14 per hour, reflecting the value of the service provided. The company emphasizes equal employment opportunity and ensures compliance with all applicable laws regarding nondiscrimination, and participates in E-Verify where required, underscoring its commitment to a diverse and inclusive workforce.

In summary, the Front Desk Host position at Dave & Buster's is an exceptional opportunity for individuals who enjoy interacting with people in a lively setting and are passionate about delivering outstanding guest experiences. The job not only offers a vibrant work environment and the chance to meet people from diverse backgrounds but also provides flexible hours and a range of benefits that make it a preferable choice for many in the service industry. Candidates should be prepared to engage warmly with guests, assist in creating fun-filled moments, and contribute positively to the team-oriented atmosphere that Dave & Buster's prides itself on.

Job Requirements

must be at least 16 years of age
ability to work days, nights, and/or weekends as required
ability to work in noisy, fast paced environment with distracting conditions
ability to read and write handwritten notes
ability to lift and carry up to 30 pounds
ability to move about facility and stand for long periods of time
ability to walk or stand 100 percent of shift
ability to reach, bend, and stoop frequently

Job Qualifications

high school diploma or equivalent preferred
experience in restaurant, retail, or cashier roles preferred but not required
excellent communication and interpersonal skills
ability to multitask and work in a fast-paced environment
friendly and positive attitude
basic math skills for handling transactions
ability to read and write in English
ability to remain calm and professional when dealing with dissatisfied guests

Job Duties

deliver an unparalleled guest experience through the best combination of food, drinks and games in an ideal environment for celebrating all out fun
act as ambassador to the building, greeting guests with a positive attitude and enthusiasm while coordinating game rentals, merchandise sales, and telephones
keep immediate supervisor promptly and fully informed of all problems or unusual matters of significance and take prompt corrective action or suggest alternative courses of action
bid farewell to guests leaving, ensure everything was satisfactory and invite guests to return
prepare for the shift by ensuring area is stocked with supplies including menus, silverware, power cards, gift cards
review cleanliness and organization of the front desk and host station
ensure all menus are stocked and properly cleaned and maintained
check for restocking necessary supplies
bring all areas up to standard
discuss problem areas with manager
conduct merchandise inventory during and after shift if applicable
maintain favorable working relationships with all team members to foster a cooperative and harmonious working climate
notify manager of any guest perceived to be unhappy
assist other team members as needed or as business dictates
drive table turn timing by scouting open tables, bussing and cleaning tables as necessary
rotate seating appropriately following guidelines to ensure fairness and balance in dining areas
manage flow from the front doors, efficiently helping guests with needs and directing as needed
manage wait times and communicate information to guests, team members, and managers
deliver silverware as guests are seated
make timely and accurate calculations of bill transactions
greet and assist guests efficiently and with a smile while processing transactions
be responsible for reconciliation of any monies from their banks
complete "to go" order transactions for guests and ensure accuracy
sell merchandise from the front desk if applicable
be friendly and able to smile frequently
communicate effectively with multiple guests while generating enthusiasm for Dave & Buster's
be dressed according to dress guidelines, looking neat, clean and professional at all times
demonstrate ability to read and communicate in English
articulate clear greetings, requests for assistance, and farewells to guests
respond calmly to dissatisfied guests and call issues to manager's attention
be at least 16 years of age