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Front Desk/Guest Service Agent
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.25 - $18.00
Work Schedule
Weekend Shifts
Benefits
Medical insurance
Dental Insurance
Vision Insurance
long term disability
Life insurance
401(k) retirement plan
vacation
Sick Time
Brand specific team discounts
Job Description
Our hospitality organization is a reputable hotel committed to delivering exceptional guest experiences through professional service and a welcoming atmosphere. We pride ourselves on upholding the highest standards of hospitality, creating a comfortable and accommodating environment for every guest. Our hotel is known for its dedication to quality service, attention to detail, and a friendly, approachable staff dedicated to making every stay memorable. Located in a vibrant area with many local attractions, we strive to provide guests not only with excellent accommodations but also with useful knowledge about the surroundings to enhance their visit.
We are currently looking ... Show More
We are currently looking ... Show More
Job Requirements
- High school graduate or equivalent
- Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities
- Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
- Must speak, read, write, and understand English
- Bilingual skills a plus
- Previous hotel-related experience desired
- Availability on weekends and holidays
Job Qualifications
- High school graduate or equivalent
- Presents a professional appearance, demeanor and is passionate about hospitality and demonstrates warmth and caring in guest and team member interactions
- Interpersonal skills - verbal and written communication with the ability to interact with a variety of personalities
- Guest service skills - lead by example and take a proactive approach to problem solving and building a positive reputation for the hotel
- Must speak, read, write, and understand English
- Bilingual skills a plus
- Previous hotel-related experience desired
- Availability on weekends and holidays
Job Duties
- Handle requests and transactions of hotel guests
- Serve as the main point of contact for all guest requests and needs
- Exhibit courteous hospitality at all times to guests and associates
- Be proactive in offering additional services and informing guests of hotel facilities and local attractions
- Administer hotel guest payment policies
- Maintain a positive, professional work atmosphere by acting and communicating in a manner so that you get along with guests, vendors, co-workers and management
- Post all charges to guest account
- Maintain hotel key security system
- Oversee safe deposit boxes for guests
- Verify credit cards and balance bank at the end of the shift
- Run and verify availability report at the beginning of the shift
- Update report as needed
- Review communications log at the beginning of the shift
- Know and follow the hotel’s emergency procedures in the event of an actual emergency
- Notify appropriate supervisor immediately of any problem with rooms
- Check in and check out should be as expeditious as possible
- Knowledge of hotel phone system to allow transferring of calls to rooms and voicemail
- Prompt distribution and notification to guests of mail
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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