Front Desk Weekend Lead

New York Sports Club (NYSC) and its family of brands are renowned fitness club brands with multiple locations across the Northeast. As a local neighborhood gym, NYSC is committed to enhancing the health and wellness of its members by offering innovative programming, expertly trained staff, and a strong community atmosphere. The company prides itself on its mission to "Improve Lives Through Fitness" and consistently delivers a fitness experience characterized by positive changes and meaningful personal connections. As an established brand in the fitness industry, NYSC continually models integrity, pride, and its core values to provide unparalleled service to its members and guests.

The opportunity being offered is for the role of Front Desk Weekend Lead on a part-time basis. This position is essential in maintaining a welcoming and safe environment on weekend days through excellent customer service. It requires working a total of 16 hours per week, covering shifts on Fridays, Saturdays, and Sundays. The Front Desk Weekend Lead serves not only as a primary point of contact for members and guests but also as a leader and role model for Service and Sales Representatives (SSRs). Reporting to the General Manager and Assistant General Manager, this role has strong responsibilities in member retention, especially focusing on preventing cancellations and managing Accounts Receivable collections.

This role blends important elements of leadership, customer service, and club operations. The Front Desk Weekend Lead promotes high standards by mentoring SSRs, fostering genuine relationships with members, and ensuring prompt responses to feedback and inquiries. Leadership duties include holding the team accountable to operational standards and providing constructive, ongoing feedback to develop employees. This position also plays an important role in onboarding new SSRs and cultivating a learning environment where employees can grow professionally.

Operational responsibilities are broad, including assisting in billing processes, managing member transactions such as new enrollments and membership changes, and maintaining a clean and inviting customer service desk. The role involves working collaboratively with management to handle facility issues and ensure safety and compliance with company policies. Communication skills are critical, as this role involves liaising with the club team, corporate personnel, and members through various communication channels. The Front Desk Weekend Lead is expected to be knowledgeable about all club offerings and services to effectively promote sales and the brand.

Problem-solving is another essential aspect of this leadership role, requiring swift resolution of member concerns and collaboration with management to remove barriers to club success. NYSC values employees who can independently manage multiple responsibilities while embodying a customer-focused mindset. Candidates must be physically able to meet the job's demands, including prolonged standing and lifting up to 20 pounds.

Given the weekend nature of the work, scheduling involves shifts on Friday, Saturday, and Sunday with a requirement to start 15 minutes before opening or stay 15 minutes after closing for walkthroughs. This part-time role offers a dynamic, community-centered environment within a leading fitness brand dedicated to making a difference through fitness.