Front Desk Trainer/Floating Office Coordinator

Chattanooga, TN, USA|Onsite, Travel

Job Overview

Employment Type

Hourly

Full-time

Compensation

Type:

Salary

Rate:

Range $32,268.68 - $38,447.91

Work Schedule

Day Shifts

Weekend Shifts

Benefits

401(k) with matching

employee discount

Health Insurance

Dental Insurance

Vision Insurance

Paid Time Off

Paid holidays

short-term disability

Mileage reimbursement

Job Description

Our company is a well-established healthcare organization operating across the Chattanooga, Cleveland, and Knoxville regions. We pride ourselves on delivering exceptional patient care supported by efficient administrative and front desk operations. Our team is dedicated to maintaining high standards of service delivery, ensuring each patient experience is seamless, professional, and supportive. We operate multiple clinic locations to service a broad community base, where we emphasize teamwork, continuous improvement, and adherence to best practices in healthcare administration.

The Front Desk Trainer/Floating Office Coordinator (OC) position is a pivotal role within our administrative team. This full-time role requires an individual ... Show More

Job Requirements

High school diploma or higher
2+ years of customer service or insurance experience
Ability to work day shifts Monday to Friday with occasional Saturdays
Willingness to travel to multiple work sites (Chattanooga, Cleveland, and Knoxville regions)
Strong organizational and training skills
Proficiency in data entry and electronic patient chart management
Excellent communication and interpersonal skills

Job Qualifications

2+ years of customer service or insurance experience
High school diploma or higher

Job Duties

Training of new Office Coordinators (OCs)
Provide ongoing training for all OCs
Update training material as needed
Create and update policy and procedures as needed
Review of clinic spreadsheets including plan of care tracking, auth tracking, dropped patients, over the counter collections, call and walk in tracking
Coverage of front desk
Opening and closing tasks
Phone management
Creation and management of electronic patient charts
Accurate data entry
Greeting, escorting, scheduling patients
Completing intake, registration, processing of new patients
Insurance authorization tracking
Collecting copays, deductible, and co-insurance payments
Managing accurate bank deposits
Regular clinic visits (Chattanooga/Cleveland/Knoxville)
Insurance verification
Patient account audits

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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