Front Desk Team Member

Universal City, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Work Schedule

Flexible

Weekend Shifts

Job Description

Gold's Gym is a globally recognized leader in the fitness industry, known for its state-of-the-art facilities and commitment to helping members achieve their health and wellness goals. Established over five decades ago, Gold's Gym has grown into a prominent fitness brand with numerous locations worldwide, offering a wide range of equipment, group exercise classes, personal training services, and wellness programs tailored to diverse fitness levels and lifestyles. The gym fosters a supportive community environment that encourages members to stay motivated and committed to their fitness journeys while enjoying a motivating and safe atmosphere. With a focus on innovation and member satisfaction, Gold's Gym continuously enhances its services and amenities to meet the evolving needs of its clientele.

The Front Desk Team Member role at Gold's Gym is pivotal in maintaining the welcoming and professional atmosphere that the gym is known for. This position serves as the first point of contact for members, guests, and staff, providing warm greetings, assisting with inquiries, and ensuring smooth operations at the front door and retail areas. The Front Desk Team Member is responsible for member check-ins, guest registrations, handling phone calls, and managing various administrative tasks delegated by the Gym General Manager. Additionally, this role involves monitoring membership accounts, directing guests to personal trainers, processing retail sales, and assisting with membership sales and account changes. The ideal candidate will demonstrate excellent customer service skills, a passion for fitness, and the ability to multitask effectively in a fast-paced environment. This position offers a dynamic work schedule, which includes holiday and weekend shifts, and requires physical activity such as lifting and standing for extended periods. By maintaining a professional demeanor and adhering to Gold's Gym policies, the Front Desk Team Member plays an essential part in enhancing the overall member experience and contributing to the gym's operational success.

Job Requirements

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly coupled with a passion for fitness
Requires good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems or any other computer programs required to meet the business needs of the club
Ability to multi-task
Must be able to work a flexible work schedule to include holidays and weekends
Must be able to bend, squat, and lift upwards of 50lbs repeatedly and stand for extended periods of time
Comply with all Gold's Gym policies and procedures

Job Qualifications

High school diploma or equivalent
Excellent customer service skills
Organized, structured, and friendly with a passion for fitness
Good communication skills, both verbal and written
Understanding of basic cash processing procedures
Ability to proficiently use POS and CRM systems
Ability to multi-task
Flexible availability including holidays and weekends

Job Duties

Enthusiastically greet each member and guest promptly to create a friendly and positive entrance and departure to and from the gym
Provide security and control to the front door and retail area of the facility
Personally check each member into the gym using the proper check-in procedures
Monitor check-ins to identify delinquent accounts and notify Gym Management
Register all guests into the gym using proper registration procedures
Ensure that guests and appointments are directed to the appropriate personal trainer in a prompt, professional manner
Utilize the gym phone system to professionally answer guest calls, take appropriate messages to include name and description of question, and follow up with management for all telephone inquiries