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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $35.00
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
employee hotel discounts
Paid holidays
performance bonuses
shift differential pay
Incentive Bonuses
Job Description
Hilton is a globally recognized hospitality company known for delivering exceptional guest experiences and maintaining high standards across its vast portfolio of hotels and resorts. As a leader in the hospitality industry, Hilton emphasizes quality service, innovative practices, and employee development to uphold its reputation as a preferred choice for travelers worldwide. Hilton's hotels offer a range of lodging options, from luxury accommodations to full-service hotels, aiming to provide comfort, convenience, and memorable stays for guests across various market segments.
The role of Front Desk Supervisor at Hilton is a crucial position responsible for overseeing front desk operations and ... Show More
The role of Front Desk Supervisor at Hilton is a crucial position responsible for overseeing front desk operations and ... Show More
Job Requirements
- High school diploma or equivalent
- previous experience in front desk or hospitality roles
- strong customer service skills
- ability to work flexible schedules including evenings, weekends, and holidays
- effective communication skills
- basic computer proficiency
- ability to manage and lead a team
- attention to detail
- problem-solving skills
Job Qualifications
- Experience in hospitality or hotel front desk operations
- strong leadership and supervisory skills
- excellent customer service and communication skills
- ability to handle guest complaints and resolve conflicts effectively
- proficiency with property management systems and reservation software
- strong organizational and multitasking abilities
- high school diploma or equivalent, additional hospitality-related education preferred
Job Duties
- Supervise front desk staff
- train new employees
- create shift schedules
- assist with guest service issues
- authorize refunds or room changes when necessary
- monitor room availability and reservations
- coordinate with housekeeping and maintenance to ensure rooms are ready
- ensure Hilton service standards are maintained at all times
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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