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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $16.00 - $35.00
Work Schedule
Day Shifts
Fixed Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401(k) with Company Match
employee hotel discounts
Paid holidays
Job Description
Hilton is a globally recognized hospitality company known for its commitment to providing exceptional guest experiences and maintaining high service standards across its network of hotels worldwide. With a rich history spanning over a century, Hilton has established itself as a leader in the hotel industry by consistently delivering quality accommodations, amenities, and customer service. The company prides itself on fostering a welcoming and professional environment for both guests and employees, ensuring that every stay is memorable and enjoyable. Hilton operates a diverse portfolio of properties ranging from luxury resorts to full-service hotels, catering to both leisure and business travelers.... Show More
Job Requirements
- high school diploma or equivalent
- previous experience in hotel front desk or related role
- availability to work flexible hours including evenings and weekends
- strong interpersonal skills
- ability to handle stressful situations calmly
- proficiency with computers and hotel software
- attention to detail
Job Qualifications
- experience in hotel front desk or guest services
- leadership skills
- strong communication skills
- problem-solving abilities
- familiarity with hotel management software
- ability to train and supervise staff
- excellent customer service orientation
Job Duties
- oversee front desk operations
- support front desk agents during busy shifts
- handle escalated guest concerns
- manage check-in and check-out processes
- supervise front desk staff
- train new employees
- create shift schedules
- assist with guest service issues
- authorize refunds or room changes
- monitor room availability and reservations
- coordinate with housekeeping and maintenance
- ensure Hilton service standards are maintained
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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