Front Desk Supervisor ("Supervisor/a de Recepcion")

Dallas, TX, USA|Onsite

Job Overview

Employment Type

Full-time

Part-time

Compensation

Type:

Salary

Rate:

Range $35,234.81 - $40,291.54

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Employee Discounts

Retirement plan options

Training and development programs

Career advancement opportunities

Job Description

Azul Hospitality is a reputable hotel management company renowned for its commitment to excellence and guest satisfaction within the hospitality industry. With a portfolio of well-operated hotels, Azul Hospitality prioritizes delivering exceptional guest experiences through professional service, operational efficiency, and a welcoming atmosphere. The company fosters a culture of continuous improvement and innovation to maintain high standards in hotel management and guest relations. Known for its employee-centric policies and focus on career development, Azul Hospitality offers a dynamic work environment for hospitality professionals seeking to grow within the industry.

The Front Desk Supervisor role at Azul Hospitality is a piv... Show More

Job Requirements

High school diploma or equivalent
Prior experience working at front desk in hospitality industry
Proven leadership abilities
Ability to handle guest complaints professionally
Good communication and interpersonal skills
Basic computer skills including Windows OS, MS Office, PMS, PBX, Key system and POS knowledge
Ability to work independently and handle multiple tasks
Must maintain neat, clean and well-groomed appearance according to company standards
Regular attendance and punctuality
Ability to stand for extended periods and lift up to 45 lbs
Strong issue resolution and analytical skills

Job Qualifications

High school or equivalent education required
Prior front desk experience required
One to three years experience in a supervisory role preferred
Knowledgeable of loyalty programs, brand standards and hospitality industry systems preferred
Must have excellent leadership capability and customer relations skills
Must possess basic computer skills
Good communication skills, verbal, written and electronic
Strong attention to detail and organizational skills

Job Duties

Ensure efficient guest registration, check out and telephone service
Observe front desk agents and ensure that established procedures are completed in accordance with policy and procedure
Maximize hotel revenues through up-sell program and occupancy strategies
Ensure guest complaints and requests are handled courteously and professionally with follow through
Monitor and respond to Guest Satisfaction Surveys and other guest comments
Direct and train Front Office staff and assist in new-hire and ongoing training
Organize staff breaks and ensure work is completed efficiently and according to schedule

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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