Front Desk Supervisor | Hotel Celare, a Tribute Portfolio

Shaner Hotel Group is one of the leading hospitality owner-operators and management companies in the hotel industry. Renowned for its extensive portfolio of over 65 full-service, select-service, extended-stay, and resort properties, Shaner Hotels operates more than 7,500 rooms across 14 states in the United States and in four countries internationally. With partnerships that include top hospitality brands as well as independent hotel locations, Shaner Hotel Group continually demonstrates its commitment to excellence. Additionally, the company offers a broad range of ancillary services such as hotel development, design and construction, e-commerce solutions, and revenue management to investors, hotel owners, and brands. This comprehensive approach has positioned Shaner Hotels as a trusted name in the hospitality sector, maintaining a strong growth trajectory fueled by innovation and superior guest service. More information about the company can be found on their website, www.shanercorp.com.

Hotel Celare, a Marriott Tribute Portfolio hotel, offers an exciting career opportunity within this dynamic environment. Situated in Cincinnati's thriving innovation corridor, Hotel Celare provides a unique blend of modern hospitality and cultural vibrancy. Located in The District at Clifton Heights, it enjoys a strategic location overlooking the University of Cincinnati and close proximity to downtown Cincinnati, making it a hub of activity and community engagement. Hotel Celare is designed to inspire connection and creativity, featuring stylish, energetic spaces including a dynamic lobby, bright event venues with wraparound terraces, and exceptional culinary destinations such as The Vick Rooftop Bar and Iris Café. Additionally, amenities include a 24/7 fitness center and nearby shops and cafes that cater to the curious traveler or local alike.

The Front Desk Supervisor role at Hotel Celare is crucial in maintaining the highest standards of customer service and hotel operations. This position requires overseeing all front desk functions, ensuring service excellence, and managing a team that represents the welcoming face of the hotel. The role demands flexibility in scheduling to meet the needs of weekends, holidays, and varied shifts. Responsibilities encompass comprehensive knowledge of hotel features, room types, rates, availability, and guest arrivals and departures. The supervisor will also handle guest complaints with professionalism to ensure full guest satisfaction, support staff in their duties to deliver outstanding service, and maintain cleanliness and organization in assigned areas. Additionally, the position involves processing guest payments accurately while adhering to established cash handling and credit policies. The successful candidate will play a key role in shaping the guest experience at Hotel Celare and contributing actively to the hotel’s vibrant atmosphere. This position provides a unique opportunity to be part of Cincinnati's newest and most innovative hospitality experience where daily work is an invitation to explore, connect, and thrive.