Front Desk Supervisor | Dayton AC Hotel

Shaner Hotels is a renowned hospitality owner-operator and management company recognized for delivering exceptional service and operational excellence within the hotel industry. The company manages a diverse collection of over 65 full-service, select-service, extended-stay, and resort properties across 14 states and four countries, encompassing more than 7,500 rooms. Shaner Hotels partners with leading hospitality brands as well as independent locations to provide a comprehensive suite of services to hotel investors, owners, and brands. These services include hotel development, design and construction, e-commerce solutions, and revenue management, making Shaner Hotels a full service provider poised to support all aspects of hotel operation and growth. To learn more visit www.shanercorp.com.

We are excited to offer a unique career opportunity at the AC Hotel Dayton, located in the vibrant Water St. District of Dayton, Ohio. This 134-room property boasts stunning views of the Dayton Dragons baseball stadium from its rooftop bar and restaurant and many guestrooms, providing a distinctive guest experience. The position available is for a Front Desk Supervisor, a critical leadership role that ensures daily front desk operations align with the high standards of hotel guest service and operational efficiency set by Shaner Hotels.

The Front Desk Supervisor will play an essential role in maintaining the smooth functioning of the front desk department by directly supervising front desk team members and managing all aspects of front desk activities. This involves enforcing hotel policies, managing guest check-in and check-out experiences, responding efficiently to guest requests and concerns, and maintaining accurate records of room availability and billing details. The supervisor will also be responsible for training and assisting staff to enhance their job performance and promote a culture of hospitality excellence.

This role requires excellent communication skills to interact convincingly with guests, management, and team members and a flexible schedule to cover varied shifts including weekends and holidays. Candidates typically need a high school diploma or equivalent, with some college preferred, and at least one year of experience in a similar role, with supervisory experience being an advantage. Bilingual skills in English and Spanish are highly valued as the hotel serves a diverse clientele. Knowledge of local attractions and events is also important to better assist guests in creating memorable experiences.

Joining the AC Hotel Dayton as a Front Desk Supervisor provides a chance to work in an award-winning hotel company that prioritizes employee growth, guest satisfaction, and operational excellence. It also offers exposure to a dynamic and culturally rich environment in Dayton’s vibrant district. The role is ideal for motivated hospitality professionals seeking to elevate their career within a reputable and expanding hotel group.