Front Desk Supervisor | Buffalo Marriott HARBORCENTER

Shaner Hotel Group is a highly respected and award-winning hospitality owner-operator and management company with a robust portfolio of over 65 properties, including full-service, select-service, extended-stay, and resort hotels. With a presence spanning 14 states and four countries, Shaner Hotels is known for its strategic partnerships with top hospitality brands as well as managing independent hotel locations. Beyond property management, Shaner provides comprehensive services such as hotel development, design and construction, e-commerce solutions, and revenue management. Their extensive expertise and commitment to excellence make them a leader in the industry and a great employer for those seeking career growth within hospitality. You can learn more about their operations and values by visiting their website at www.shanercorp.com.

The current opportunity is with the Buffalo Marriott LECOM HARBORCENTER, a vibrant 205-room hotel located in Buffalo, New York. Situated conveniently off I-190 in the lively Canalside Entertainment District, this Marriott hotel offers guests a prime location next to the Key Bank Center, home of the NHL’s Buffalo Sabres. Visitors can also enjoy easy access to popular attractions such as Niagara Falls, just a short drive away. The property boasts stylish, modern guestrooms, elegant meeting spaces perfect for events and conferences, and a sophisticated seventh-floor restaurant and bar that highlights stunning views of Lake Erie and the Buffalo skyline. This dynamic environment combines leisure, business, and entertainment in one exceptional setting.

The Front Desk Supervisor role at the Buffalo Marriott LECOM HARBORCENTER is a full-time position starting at $19 per hour. This role is critical in maintaining the hotel’s high standards of guest service and operational efficiency. As Front Desk Supervisor, you will oversee all aspects of the Front Desk operations, ensuring top-notch service to guests and smooth daily functioning of the department. You will lead by example, fostering a positive team environment, and assisting staff in delivering exceptional hospitality experiences. Your responsibilities will include managing guest check-ins and check-outs, handling guest complaints satisfactorily, and maintaining complete knowledge of room types, rates, and availability. In addition, you will ensure that cash handling, payments, and credit policies are strictly adhered to.

Working at Shaner Hotels in this role means joining a team dedicated to upholding the Marriott brand’s excellence while benefitting from the support and resources of a prominent hospitality management company. The job requires flexibility as you’ll be working diverse shifts, including weekends and holidays, to meet the needs of the guests and the hotel’s operations. This position offers not only competitive pay but also valuable benefits such as health insurance, paid time off, multiple paid holidays, hotel discounts, complimentary stays and meals, and convenient access via public transport routes. This role is perfect for someone with prior experience in hospitality supervision or front desk operations who desires a rewarding career in a vibrant hotel environment. If you are passionate about customer service, team leadership, and the hospitality industry, this position will enable you to grow professionally while contributing to memorable guest experiences.