Front Desk Supervisor Opportunity

Omaha, NE, USA|

Job Overview

Work Schedule

Weekend Shifts

Night Shifts

Benefits

Health Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and development programs

flexible schedule

Employee wellness programs

Job Description

The establishment hiring for this position is a hospitality-oriented organization, likely a hotel or resort, dedicated to providing exceptional guest experiences through superior front office management. The company prides itself on maintaining high standards of service, professionalism, and efficiency, ensuring that every guest feels valued and well cared for throughout their stay. The team operates within a dynamic and fast-paced environment where teamwork, customer service excellence, and operational precision are paramount to success. The organization seeks individuals who are passionate about hospitality and eager to contribute to a welcoming and seamless guest experience.

This position focuses on the management and oversight of the front office team, including front desk agents, supervisors, guest service aides/bell staff, concierge staff, and PBX operators. The role involves a wide range of responsibilities such as staffing and training, hands-on operational duties, and interdepartmental communication. The ideal candidate will have a comprehensive understanding of front office operations including proficiency in managing a property management system like MICROS. They will be responsible for ensuring proper staffing coverage, handling hiring and scheduling, and supervising team members to guarantee that guest interactions are handled with professionalism and efficiency. This leadership role requires someone able to perform any front office duty when necessary, uphold a high work ethic, and maintain calm and courteous demeanor under pressure.

Additionally, the role requires effective communication skills to coordinate with housekeeping and engineering departments, ensuring guest requests and maintenance needs are promptly addressed to optimize guest satisfaction. Candidates must be willing to work flexible schedules including nights, weekends, and holidays, and should thrive in a team environment that prioritizes delivering memorable experiences to every visitor. This is an excellent opportunity for those passionate about hospitality management who enjoy working with diverse teams and want to develop their career within a supportive and engaging workplace.

Job Requirements

High school diploma or equivalent
Previous experience in front office operations or hospitality environment
Proficiency with front office systems such as MICROS
Ability to work under pressure and maintain professionalism
Strong organizational and multitasking skills
Flexibility to work varying shifts including nights, weekends, and holidays
Ability to work calmly with guests
Team-oriented mindset

Job Qualifications

Experience in front office or hospitality management
Strong leadership and team management skills
Familiarity with MICROS or similar property management systems
Excellent communication and interpersonal skills
Ability to handle guest inquiries and resolve issues effectively
Willingness to work varying schedules including nights, weekends, and holidays
High work ethic and self-initiative

Job Duties

Ensure proper staffing levels of front office associates including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides/bell staff, concierge staff and PBX operators
Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
Accurately manage and operate the MICROS system at the front office including all daily transactions and those which are not performed often
Accurately check AM and PM discrepancy reports
Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
Efficiently process guest requests to the appropriate departments
Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs