Front Desk Supervisor (Opening)

New York Sports Club is a well-established and dynamic fitness club brand with a strong presence throughout the Northeast. As a local neighborhood gym, the club is deeply committed to fostering fitness results, positive lifestyle changes, and creating personal connections with its members through innovative programming and a knowledgeable, supportive staff. New York Sports Club operates with a clear mission to "Improve Lives Through Fitness," which drives the organization’s culture, values, and daily operations. Their dedication to helping members achieve their health and wellness goals has made them a respected and trusted name in the fitness industry.

The Front Desk Supervisor role is an essential leadership position within New York Sports Club, providing a welcoming, safe, and high-quality customer experience for members and guests during opening and closing hours. As a frontline leader, the supervisor acts as a role model for the Service and Sales Representatives (SSR) and supports club management in achieving retention goals by focusing on cancel saves and accounts receivable (AR) collections. This position is ideal for individuals who are passionate about fitness, excellent customer service, and employee development.

The Front Desk Supervisor maintains a visible presence to ensure an inviting atmosphere, efficiently manages membership inquiries, and assists with administrative tasks related to billing and member interactions. They are responsible for promoting the club’s mission, values, and guiding principles by developing the SSR team to deliver outstanding service and effective sales support. This leadership role also involves coaching and mentoring employees, holding them accountable to operational standards, and contributing to a team-oriented environment.

In addition to overseeing day-to-day operations at the Welcome Desk, the Front Desk Supervisor collaborates closely with the General Manager and Assistant General Manager to address member issues, conduct member experience walkthroughs, and uphold safety and loss prevention standards. This role requires balancing customer service excellence with administrative duties, such as processing new member enrollments, managing membership status changes, coordinating group exercise reservations, and promptly addressing maintenance or equipment concerns.

The position requires strong problem-solving skills, the ability to handle challenging member situations with tact and professionalism, and a proactive approach to communication and collaboration with both club staff and corporate teams. The Front Desk Supervisor must exemplify the Clubhouse Rules through hands-on leadership and actively support the recruitment and onboarding of new team members.

Working full time in this role involves adhering to a consistent schedule that includes opening and closing shifts as well as weekend work. Candidates should be prepared to start 15 minutes before opening and stay 15 minutes after closing to ensure facility readiness and a smooth member experience. Physical demands include the ability to stand for prolonged periods, lift up to 20 pounds, and perform various physical tasks around the club.

This role is suitable for someone with 2-3 years of face-to-face customer service experience, at least one year in a supervisory capacity within fitness, hospitality, or retail sectors, and valid Child and Adult AED/CPR certification. The ideal candidate will be organized, detail-oriented, a strong communicator, and comfortable using a variety of point-of-sale, timekeeping, and membership management systems. If you are eager to lead by example and contribute to a vibrant, community-focused gym environment, the Front Desk Supervisor position at New York Sports Club is an excellent opportunity to build a rewarding career.