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Front Desk Supervisor (Opening)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $17.00 - $20.00
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
fitness center access
Career development opportunities
Job Description
New York Sports Club is a well-established and dynamic fitness club brand with a strong presence throughout the Northeast. As a local neighborhood gym, the club is deeply committed to fostering fitness results, positive lifestyle changes, and creating personal connections with its members through innovative programming and a knowledgeable, supportive staff. New York Sports Club operates with a clear mission to "Improve Lives Through Fitness," which drives the organization’s culture, values, and daily operations. Their dedication to helping members achieve their health and wellness goals has made them a respected and trusted name in the fitness industry.
The Front De... Show More
The Front De... Show More
Job Requirements
- Ability to learn and use POS, timekeeping, and membership systems
- Comfortable leading outreach and referral activities
- Ability to handle member issues with patience and professionalism
- Strong communication and interpersonal skills
- Highly organized and detail-oriented
- Ability to work independently and multitask
- Physical ability to lift up to 20 pounds and stand for prolonged periods
- Willingness to work full-time including weekends and schedule around opening and closing hours
- Child and Adult AED/CPR certified
Job Qualifications
- 2-3 years of face-to-face customer service experience
- At least 1 year of supervisory experience in fitness, hospitality, or retail
- Child and Adult AED/CPR certification
- Strong communication and interpersonal skills
- Ability to work independently and prioritize tasks
- Detail-oriented with proven follow-up skills
- Experience in a team-oriented environment
- Knowledge of membership and POS systems
- Comfortable leading outreach and referral activities
Job Duties
- Promote, maintain, and protect the customer experience by developing Service and Sales Representatives to deliver excellent service
- Engage with members and guests to build connections and drive membership sales through referrals
- Ensure quick response to member feedback and escalate issues as necessary
- Hold yourself and the team accountable to high standards of operational excellence
- Provide ongoing constructive feedback and performance support to SSRs
- Support onboarding and development of new employees
- Assist with billing calls, appointments, and Member Experience Walkthroughs
- Perform member enrollment and manage membership statuses
- Maintain an inviting and clean Welcome Desk area
- Address incidents, maintenance, and equipment issues promptly
- Uphold all NYSC policies and loss prevention measures
- Lead by example with service-based leadership mentality
- Be available to resolve questions and concerns from SSRs
- Handle routine member service tasks and membership system operations
- Communicate effectively with team, corporate personnel, members, and guests
- Promote new club promotions and services
- Conduct outreach and member referrals via call drives
- Demonstrate full knowledge of club offerings and brand principles
- Resolve service and productivity issues
- Partner with management to remove operational barriers
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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