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Front Desk Supervisor - National Center for Employee Development (NCED)
Job Overview
Employment Type
Full-time
Compensation
Hourly
Range $14.75 - $19.25
Work Schedule
Rotating Shifts
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development opportunities
Employee assistance program
Job Description
Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries worldwide. Rooted in service and united by their core purpose, Aramark is dedicated to doing great things for their employees, partners, communities, and the planet. The company fosters an environment where every employee is empowered to grow professionally and personally. Aramark emphasizes equal employment opportunity and a commitment to diversity, inclusivity, and respect in the workplace. With a reputation for excellence and a strong mission to serve, Aramark offers vibrant career paths where individuals can develop their talents, fuel their... Show More
Job Requirements
- High school diploma or equivalent
- Minimum two years experience in guest services or related field
- Ability to work flexible hours including nights, weekends, and holidays
- Physical ability to perform duties including lifting, bending, pushing, and standing
- Proficiency in property management systems
- Ability to operate telephone and PBX systems
- Commitment to providing world-class service
- Must be able to wear uniforms and personal protective equipment as required
Job Qualifications
- Positive attitude and strong work ethic
- Strong knowledge of personal computers
- Experience in various facets of guest services
- Ability to lead, motivate, and communicate effectively
- Strong organizational abilities
- Preferably two years in hospitality or similar supervisory role
- Ability to read, write, and speak English clearly
Job Duties
- Supervises guest services support staff in providing 24 hours a day, 7 days a week coverage
- Coordinates registration functions and transportation for all guests
- Trains front desk/concierge personnel using established training programs
- Oversees check-in and check-out functions and lobby ambassador program
- Provides guest orientation and handles telephone and PBX operations
- Manages guest mail, messages, deliveries, and transportation reservations
- Maintains supplies, issues safe deposit boxes, and opens/closes cashier banks
- Designs and implements training programs for staff
- Ensures communication with all departments and follows emergency procedures
- Performs duties assigned by Guest Services Manager
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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