Front Desk Supervisor - National Center for Employee Development (NCED)

Aramark is a global leader in food, facilities, and uniform services, proudly serving millions of guests daily across 15 countries worldwide. Rooted in service and united by their core purpose, Aramark is dedicated to doing great things for their employees, partners, communities, and the planet. The company fosters an environment where every employee is empowered to grow professionally and personally. Aramark emphasizes equal employment opportunity and a commitment to diversity, inclusivity, and respect in the workplace. With a reputation for excellence and a strong mission to serve, Aramark offers vibrant career paths where individuals can develop their talents, fuel their passions, and reach their full potential.

The Guest Services Supervisor role, under the direction of the Guest Service Manager, is pivotal in maintaining guest satisfaction and ensuring seamless operation within the Guest Services Department at a conference center. This role demands supervisory oversight of the Guest Services Support Staff, guaranteeing day-to-night, 24/7 service coverage that reflects positively on the facility’s image. The Guest Services Supervisor plays an essential role in coordinating registration functions and transportation for guests, managing front desk and concierge teams, and implementing training programs designed in collaboration with Aramark and conference center clients.

Key responsibilities include supervising check-in and check-out processes, managing the Lobby Ambassador Program, and offering comprehensive guest orientation of local areas and conference center facilities. The supervisor ensures that telephone service techniques and PBX operation are executed proficiently, while also overseeing the handling of guest mail, messages, and special deliveries. Another significant duty is coordinating guest transportation reservations and demonstrating proficiency in the property management system while being familiar with the night audit function. This role also requires proactive guest assistance, timely follow-up on concerns, and managing sundries and supply inventory. Additional responsibilities include issuing safe deposit boxes, handling cashier bank openings and closings, and communicating closely with all departments to maintain a seamless and world-class guest experience.

The position demands design and implementation of thorough training programs to keep staff well-versed in daily functions, safety procedures, and Aramark policies. Moreover, the supervisor is responsible for ordering, storing, and maintaining an inventory of all necessary supplies, as well as establishing and executing emergency procedures to secure guest and staff safety. Aramark recognizes that job duties may evolve or change to meet operational needs, and the Guest Services Supervisor is expected to adapt with flexibility while upholding the company’s mission and standards.

Overall, this role is an excellent opportunity for an individual with a positive attitude, strong work ethic, and a passion for delivering world-class guest service within a dynamic hospitality setting. Candidates with experience in hospitality services or similar environments, especially those with previous supervisory experience, will find this role rewarding. The job requires strong leadership, organizational skills, and interpersonal communication to effectively motivate and manage a team. Additionally, computer literacy is essential to navigate property management systems and support technology-driven guest services. Physical demands such as lifting, bending, pushing, pulling, walking, and standing for extended periods are inherent to this role, alongside potential requirements for uniforms and personal protective equipment (PPE). Joining Aramark means becoming part of a forward-thinking company dedicated to the growth and success of its employees and the satisfaction of its guests.