Front Desk Supervisor - Kahler Grand Hotel

The Kahler Grand Hotel, a proud member of the esteemed Kahler Hospitality Group, is located in the vibrant heart of Rochester, MN. This prominent hotel offers guests a warm, welcoming environment combined with exceptional hospitality, making every stay memorable. Known for its commitment to quality service and guest satisfaction, the Kahler Grand Hotel caters to a diverse clientele—from business travelers to families seeking comfort and convenience. With its central location, stylish amenities, and attentive staff, the hotel seamlessly blends traditional elegance with modern conveniences, positioning itself as a top choice for accommodations in Rochester.\n\nWe are currently seeking a highly motivated and dynamic Front Desk Supervisor to join our dedicated team. This pivotal role primarily involves overseeing the daily front desk operations during evenings and weekends. The Front Desk Supervisor ensures that every guest interaction reflects the highest standards of professionalism and efficiency. The ideal candidate will be a natural leader with outstanding organizational skills and a passion for delivering exceptional customer service.\n\nIn this role, the supervisor will manage and support the front desk staff, ensuring the team consistently provides top-tier service to all guests. Key responsibilities include managing check-ins, check-outs, and reservations, handling guest inquiries and complaints with courtesy and promptness, and training and mentoring front desk associates to uphold the hotel’s service standards. The role also demands careful monitoring of room inventory to maximize occupancy and revenue, adherence to hotel policies and safety standards, and collaboration with other departments to ensure a seamless guest experience. Administrative tasks such as assisting with scheduling and payroll are also part of the supervisor's duties.\n\nOffering a competitive wage between $19.00 and $21.00 per hour, commensurate with experience and qualifications, this full-time position is an excellent opportunity for professionals looking to enhance their career in hospitality management. The Kahler Grand Hotel values its employees by providing benefits like health, dental, and vision insurance after 60 days, a 401k plan, paid training, paid time off, and exclusive discounts at affiliated hotels and restaurants. With a culture that fosters growth, teamwork, and a commitment to excellence, the Front Desk Supervisor plays a vital role in maintaining the hotel’s reputation for outstanding guest service and operational success.