Job Overview
Compensation
Type:
Hourly
Rate:
Range $19.00 - $25.00
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Professional development opportunities
flexible scheduling
Job Description
Our company is an esteemed hospitality organization specializing in providing exceptional lodging and guest experiences. Renowned for our commitment to service excellence and guest satisfaction, we operate a full-service hotel known for its welcoming environment and professional team. We take pride in creating memorable stays for our guests, ensuring comfort, convenience, and care from the moment of arrival until departure.
We are currently seeking an experienced Front Office Manager to join our team. This full-time position is vital to maintaining the high standards of guest service and operational efficiency within the front office department. The Front Office Manager will b... Show More
We are currently seeking an experienced Front Office Manager to join our team. This full-time position is vital to maintaining the high standards of guest service and operational efficiency within the front office department. The Front Office Manager will b... Show More
Job Requirements
- High school diploma or equivalent
- Proven experience in a front office supervisory role
- Ability to work flexible hours including weekends and holidays
- Strong organizational skills
- Excellent communication skills
- Proficiency with hotel management software
- Ability to multitask in a fast-paced environment
Job Qualifications
- Proven experience in front office management or similar role
- Strong leadership and team management skills
- Proficiency with MICROS or similar hotel management systems
- Excellent communication and interpersonal skills
- Ability to resolve guest issues efficiently
- Knowledge of hospitality industry standards
- High school diploma or equivalent, college degree preferred
Job Duties
- Ensure proper staffing levels of front office associates, including interviewing, hiring, supervising, training and scheduling front desk agents, front office supervisors, guest service aides, bell staff, concierge staff and PBX operators
- Have complete understanding of Front Office staff's roles and duties and be able to perform duties at any given time
- Accurately manage and operate the MICROS system at the front office, including all daily transactions and those which are not performed often
- Accurately check AM and PM discrepancy reports
- Communicate with Housekeeping and Engineering Departments regarding guest rooms, requests and maintenance requests/needs
- Efficiently process guest requests to the appropriate departments
- Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel, answering questions, and assisting guests with needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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