Job Overview
Employment Type
Full-time
Part-time
Compensation
Hourly
Exact $16.50
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Night Shifts
Benefits
Opportunity for advancement
Hands-on leadership training
Scholarships for dog training and grooming academies
Complimentary Pet Day Camp
30 days complimentary pet boarding
on-demand pay with DailyPay
discounted veterinary care and grooming services
Dog/Cat Adoption Assistance
Fitness Reimbursement
Paid Time Off
401(k) Savings Plan with Company Match
Health Insurance
Dental Insurance
Vision Insurance
Employee Assistance Program with mental health benefits
Job Description
Pet Paradise is a leading full-service pet care destination dedicated to providing exceptional care to pets and peace of mind to their owners. With over 60 locations across ten states and growing, Pet Paradise offers resort-style pet day camp and care, professional grooming, low-stress veterinary services, and comfortable overnight boarding that feels like home. Known for its commitment to premium pet care, Pet Paradise creates a safe, engaging, and loving environment for pets while supporting their overall health and happiness. The company is also proud to be a drug-free, smoke-free, equal opportunity employer that values diversity and inclusion in the workplace, adhering to all Federal and State anti-discrimination laws.
Pet Paradise is currently seeking a compassionate and experienced Front Desk Supervisor with strong leadership and customer service skills. This full-time role starts at $16.50 per hour with scheduled pay increases based on tenure. The Front Desk Supervisor serves as an integral member of the management team by leading and supporting the front desk associates, ensuring top-quality customer interactions, and maintaining smooth daily operations. This position goes beyond traditional receptionist duties, requiring hands-on involvement in pet handling, coaching staff, handling cash management, and staying engaged with guests and their pets. The ideal candidate will be passionate about pets, able to work in a physically demanding environment, and comfortable managing both the team and front desk responsibilities during operating hours.
Key responsibilities include supervising and coaching front desk team members following company policies and standards, assisting with employee training and performance evaluations, reporting any hazards or behavioral issues, and directly contributing to front desk tasks such as check-ins, check-outs, customer service, and lobby upkeep. The role demands excellent communication, organization, and problem-solving skills along with flexibility to work varied shifts including nights, weekends, holidays, and peak times. A valid driver's license and ability to pass a criminal background check are also required.
At Pet Paradise, employees enjoy a robust offering of career development and unique perk programs. Staff members are eligible to participate in the Unleashed Leadership Academy for management training, Dog Training Academy with scholarships to become certified dog trainers, and Grooming Academy with grooming certification opportunities. Additional benefits include complimentary pet day camp, 30 days of free pet boarding for employees' pets, discounted veterinary and grooming care, dog and cat adoption assistance, fitness reimbursement, paid time off for both full and part-time staff, 401(k) plan with company match, health, dental, and vision insurance for full-time employees, and an Employee Assistance Program with mental health resources. Working at Pet Paradise means joining a supportive team that loves pets and helps team members grow in their careers while providing the best possible care to pets and their families.
Pet Paradise is currently seeking a compassionate and experienced Front Desk Supervisor with strong leadership and customer service skills. This full-time role starts at $16.50 per hour with scheduled pay increases based on tenure. The Front Desk Supervisor serves as an integral member of the management team by leading and supporting the front desk associates, ensuring top-quality customer interactions, and maintaining smooth daily operations. This position goes beyond traditional receptionist duties, requiring hands-on involvement in pet handling, coaching staff, handling cash management, and staying engaged with guests and their pets. The ideal candidate will be passionate about pets, able to work in a physically demanding environment, and comfortable managing both the team and front desk responsibilities during operating hours.
Key responsibilities include supervising and coaching front desk team members following company policies and standards, assisting with employee training and performance evaluations, reporting any hazards or behavioral issues, and directly contributing to front desk tasks such as check-ins, check-outs, customer service, and lobby upkeep. The role demands excellent communication, organization, and problem-solving skills along with flexibility to work varied shifts including nights, weekends, holidays, and peak times. A valid driver's license and ability to pass a criminal background check are also required.
At Pet Paradise, employees enjoy a robust offering of career development and unique perk programs. Staff members are eligible to participate in the Unleashed Leadership Academy for management training, Dog Training Academy with scholarships to become certified dog trainers, and Grooming Academy with grooming certification opportunities. Additional benefits include complimentary pet day camp, 30 days of free pet boarding for employees' pets, discounted veterinary and grooming care, dog and cat adoption assistance, fitness reimbursement, paid time off for both full and part-time staff, 401(k) plan with company match, health, dental, and vision insurance for full-time employees, and an Employee Assistance Program with mental health resources. Working at Pet Paradise means joining a supportive team that loves pets and helps team members grow in their careers while providing the best possible care to pets and their families.
Job Requirements
- High school diploma or GED
- One to two years related experience and/or training or equivalent combination of education and experience
- Physical ability to perform manual tasks such as pet handling, walking, cleaning, and suite maintenance
- Experience in customer service roles highly preferred
- Prior supervisory experience a plus
- Strong organizational, cash handling, and sales skills
- Comfortable working in a hands-on leadership role
- Ability to be around dogs of various sizes and lift up to 60 pounds
- Excellent communication and interpersonal abilities
- Flexible work schedule including nights, weekends, and holidays
- Valid driver’s license
- Ability to pass background check
Job Qualifications
- High school diploma or GED
- Two years or more of customer service experience including call center or receptionist roles preferred
- Prior supervisory experience preferred
- Strong organizational, cash management, and sales skills
- Comfortable leading by example with hands-on task management
- Comfortable handling dogs of all sizes and able to lift up to 60 lbs
- Exceptional communication and interpersonal skills
- Flexible availability including days, nights, weekends, holidays, and peak times
- Valid driver’s license and ability to pass a criminal background check
Job Duties
- Providing direct supervision of front desk associates including leading, training, and coaching associates based on company standards, policies, and guidelines
- Assisting management with training employees, assigning and directing work, coaching, and conducting employee performance reviews
- Reporting and documenting potential hazards or behavioral problems involving guests or employees to management
- Assisting with front desk functions when needed including processing check-ins and check-outs, answering phone calls, deescalating customer service issues, and maintaining cleanliness of the lobby
- Assisting new and existing team members in completing required LMS courses and training guides
- Performing additional duties as required by management
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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