Front Desk Supervisor - AC Hotel Lansing

AC Hotel Lansing is a premier hotel that blends modern design with European-inspired service, offering guests a sophisticated and stylish environment. Part of the renowned Concord Hospitality group, the hotel prides itself on delivering exceptional guest experiences through a commitment to quality, integrity, community, profitability, and fun. AC Hotel Lansing is known for its vibrant setting that caters to modern travelers seeking comfort, elegance, and personalized service. The establishment values its employees, emphasizing a culture that supports growth, celebrating successes together, and offering robust training and advancement opportunities. Full-time associates benefit from competitive pay and a comprehensive benefits package that includes medical, dental, vision coverage, life insurance, disability options, 401K, tuition assistance, and discounted stays at other Concord-managed hotels.

The Front Desk Supervisor role at AC Hotel Lansing is pivotal in shaping the first impression guests receive upon arrival. This leadership position demands a proactive and guest-focused individual who excels at managing a team and fostering a welcoming atmosphere. The supervisor oversees daily front desk operations, ensuring all processes such as check-in, check-out, reservations, and special requests are handled with warmth and efficiency. Additionally, the role involves supporting yield management efforts alongside the Assistant General Manager (AGM) and General Manager (GM) to optimize occupancy and revenue. The supervisor maintains a thorough knowledge of the property, its amenities, and selling strategies to assist guests effectively and enhance their stay.

AC Hotel Lansing expects the Front Desk Supervisor to uphold the brand’s high standards by ensuring the lobby and front desk area reflect the sleek, polished aesthetic characteristic of AC Hotels. Safety, security, and emergency procedures are also critical aspects of the role, requiring vigilant oversight to guarantee guest and staff wellbeing. This position offers excellent career growth prospects, as many supervisors advance to Assistant General Manager roles within a few years. For candidates passionate about hospitality, leading teams, and delivering exceptional service in a stylish and modern environment, this is an outstanding opportunity to grow professionally and contribute to a hotel that values its employees and guests equally.