Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $21.00 - $22.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
401k plan
volunteer opportunities
educational assistance
Travel Discounts
Job Description
Crestline Hotels & Resorts is a renowned hospitality company dedicated to providing exceptional hotel experiences across a variety of locations. Known for its commitment to quality service, Crestline Hotels & Resorts offers accommodations that combine comfort with superior guest services. As an Equal Opportunity Employer and Affirmative Action Employer, Crestline ensures that all qualified applicants receive fair consideration without regard to race, color, religion, sex, national origin, age, protected veteran status, sexual orientation, gender identity, or disability status. The company values its employees and is committed to fostering a positive work environment that promotes growth, development, and comprehensive benefits for... Show More
Job Requirements
- High school diploma or GED
- two to three years supervisory experience preferred
- at least one year experience in front desk operations
- basic computer proficiency
- excellent interpersonal skills
- ability to manage and train staff
- ability to handle customer inquiries and complaints professionally
- flexible schedule to accommodate shifts
- strong organizational skills
Job Qualifications
- High school graduate or General Education Degree (GED)
- two to three years of supervisory experience preferred, with at least one year experience at the front desk
- basic computer skills
- strong communication skills
- leadership abilities
- customer service orientation
- problem-solving skills
- familiarity with hotel management software
Job Duties
- Greet, register, and assign rooms to guests of hotels
- verify customers' credit and establish payment methods
- contact housekeeping or maintenance staff when guests report problems
- make and confirm reservations
- issue room keys and provide escort instructions to bellhops
- keep records of room availability and guests' accounts manually or using computers
- post charges for rooms, food, liquor, or telephone calls to ledgers
- compute bills, collect payments, and make change for guests
- record guest comments or complaints and refer to managers as necessary
- answer inquiries about hotel services, guest registration, and travel directions or make recommendations on shopping, dining, or entertainment
- clean and maintain lobby and common areas including restocking supplies and watering plants
- plan, schedule, and supervise the work of other employees
- advise housekeeping staff when rooms are vacated and ready for cleaning
- assist guests with check-in and check-out plus all special requests in accordance with SOPs
- assist in training new associates and maintain continuous training of agents as cashiers
- ensure staff familiarity with hotel emergency procedures
- work with desk agents to balance end-of-shift transactions and complete shift checklists
- smile and greet guests graciously, handling questions and problems within empowerment guidelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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