Front Desk Supervisor
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.00 - $27.00
Work Schedule
Rotating Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Employee Discounts
Retirement Plan
Job Description
Managed by HHM Hotels, this opportunity is for a Front Desk Supervisor role within a reputable hospitality company known for its commitment to excellence and guest service. HHM Hotels stands out in the hotel industry, combining quality service, sustainability initiatives, and a guest-centric approach to create memorable experiences. The company embraces core values that highlight people as their greatest capability, hearts that serve, and a culture of excellence and adaptability.
HHM Hotels operates with a clear growth pathway for its employees, inviting those stepping into the Front Desk Supervisor role to envision a progressive career, moving from assistant front o... Show More
HHM Hotels operates with a clear growth pathway for its employees, inviting those stepping into the Front Desk Supervisor role to envision a progressive career, moving from assistant front o... Show More
Job Requirements
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
- Ability to stand for extended periods
- Ability to lift up to 25 pounds
- Willingness to work varied shifts including holidays and weekends
Job Qualifications
- Associate’s or bachelor’s degree preferred
- 1 to 3 years of related experience
Job Duties
- Interview select train schedule coach and support associates ensuring they perform in accordance with established brand or hotel standards and consistent with HHM core values
- Resolve guest complaints and concerns by conducting thorough research of the situation and determining the most effective solutions
- Be aware of guest satisfaction scores and work toward increasing departmental and overall guest satisfaction
- Participate in lobby ambassador and other activities related to interacting with guests on an individual level thus creating a relationship and culture that will result in repeat stays
- Oversee front office operations in the absence of the Front Office Manager or Assistant General Manager
- Perform bookkeeping activities such as balancing accounts and conducting audits
- Make and confirm reservations
- Promote Hersha Hospitality and brand-specific marketing programs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
Loading...
We didn't receive the exact location for this job posting,
please contact the employer.
You may be also interested in:
Popular Cities